Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Elizabeth Coakely

Tonypandy,United Kingdom

Summary

Dedicated professional with a diverse skill set encompassing sales persuasion, customer relationship management software, and digital cash register operation. Proficient in electronic diary scheduling and efficiency optimisation, ensuring seamless operations. Expertise in personal care assistance and disability care, with a strong focus on confidentiality assurance and special dietary needs management. Skilled in housekeeping techniques, including surface sterilisation and dusting, with a comprehensive knowledge of cleaning products. Committed to enhancing customer satisfaction through patience, composure, and effective communication with doctors.


Focused personal assistant with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.

Friendly Customer Assistant with knack for creating positive shopping experiences. Excel at resolving customer queries and boosting satisfaction. Improved store layout, leading to smoother operations and happier customers.


Skilled with extensive experience within office and call centre settings. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to first-class service, strong results and applying consistent best practices.


Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.


Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.


Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Overview

21
21
years of professional experience
15
15
years of post-secondary education

Work history

Customer assistant

Shuropody
Cardiff, Wales
05.2022 - 07.2025
  • Cross-sold related products at the point of purchase boosting overall sales volumes.
  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
  • Assisted customers with product selection to ensure satisfaction.
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.
  • Ensured health and safety regulations complied within work premises at all times.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Provided shopping advice based on customer needs fostering an engaging shopping experience.
  • Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Set appointments with field teams to carry out service changes or deliver new products.

Customer assistant

Fuze play centre
Cardiff, Wales
08.2022 - 03.2023
  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.
  • Provided excellent customer service to ensure repeat business.
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Improved customer relations by promptly addressing queries and concerns.
  • Increased sales through suggestive selling techniques.
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
  • Assisted customers with product selection to ensure satisfaction.
  • Stocked shelves regularly for easy access to products by customers.
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Recorded customer interactions in line with company policy.
  • Followed escalation procedures to efficiently resolve complex queries.

Sales assistant

Calendar Club
Cardiff, Wales
11.2020 - 12.2022
  • Managed till operations smoothly, reducing waiting time for customers.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Collaborated effectively with team members to meet sales targets.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Offered personalised shopping advice to enhance customer experiences.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Improved customer service by efficiently handling queries and complaints.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.

Personal assistant

Cardiff Rugby
Cardiff, Wales
01.2013 - 07.2014
  • Managed invoice processing tasks accurately and efficiently.
  • Resolved administrative issues promptly, minimised downtime in operations.
  • Provided personal assistance to CEO whilst travelling overseas on business trips.
  • Assisted in project management, contributed to successful completion of crucial projects.
  • Filed documents systematically which increased ease of access when needed.
  • Scheduled appointments and conference calls coordinated seamlessly across different time zones.
  • Worked closely with HR department for recruitment activities, streamlined hiring process.
  • Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
  • Organised meetings, improved communication within the team.
  • Conformed letters, emails and forms to office standards and corrected colleagues' work.

Cleaning assistant

Welsh Government
Cardiff, wales
02.2004 - 01.2013
  • Achieved customer satisfaction with thorough cleaning of guest rooms in a busy hotel.
  • Conducted inventory checks on cleaning supplies, ensuring stock availability when needed.
  • Assisted with waste management duties, promoting an eco-friendly image of the establishment.
  • Responded quickly to emergency spills or messes, reducing potential hazards or disruptions in operation area.
  • Reported any damage found during routine cleans; ensured quick repairs or replacements as necessary.
  • Performed carpet cleaning to restore them to their original condition.
  • Maintained cleanliness of office spaces for a healthy work environment.
  • Upheld professional demeanour when interacting with clients, contributing to positive company image.
  • Supported other staff members during large-scale cleaning projects for smooth execution.
  • Adhered to health regulations through consistent use of gloves, masks and other protective wear during tasks.
  • Demonstrated punctuality and reliability whilst adhering to assigned schedules without fail.
  • Spot cleaned and sanitised high-touch areas.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Ensured hygienic conditions by regular deep cleaning of kitchen and bathroom areas.
  • Communicated well with team across multiple locations.
  • Adhered to health and safety regulations to maintain safe environment for customers.

Education

NVQ Level 1 - Hair dressing

Cardiff and vale college
Wales
09.2003 - 09.2008

NVQ Level 2 - Hair dressing

cardiff and vale
Cardiff
09.2003 - 09.2008

GCSEs - English, Maths, Welsh, RE, Music, Geography, PE, Science

Mary immaculate high school
Cardiff
09.1998 - 06.2003

Skills

  • Sales persuasion
  • Customer relationship management software
  • Electronic diary scheduling
  • Surface sterilization
  • Dusting techniques
  • Knowledge of cleaning products
  • Confidentiality assurance
  • Efficiency optimisation
  • Digital cash register operation
  • Cash drawer reconciliation
  • Patience and composure
  • Home cleaning techniques
  • Special dietary needs management
  • Communicating with doctors
  • Personal care assistance
  • Disability Care
  • Personal care
  • Housekeeping

Affiliations

  • Munster Rugby, Irish Rugby
  • Football
  • Baking and cooking
  • Irish Dancing

Timeline

Customer assistant

Fuze play centre
08.2022 - 03.2023

Customer assistant

Shuropody
05.2022 - 07.2025

Sales assistant

Calendar Club
11.2020 - 12.2022

Personal assistant

Cardiff Rugby
01.2013 - 07.2014

Cleaning assistant

Welsh Government
02.2004 - 01.2013

NVQ Level 1 - Hair dressing

Cardiff and vale college
09.2003 - 09.2008

NVQ Level 2 - Hair dressing

cardiff and vale
09.2003 - 09.2008

GCSEs - English, Maths, Welsh, RE, Music, Geography, PE, Science

Mary immaculate high school
09.1998 - 06.2003
Elizabeth Coakely