Elizabeth Clarke
Summary
Versatile professional with long-term experience in customer service, sales supervision, and cash handling. Strong in communication, problem-solving, and recordkeeping, with a proven ability to support fast-paced operations and maintain accuracy.
Overview
48
48
years of professional experience
Work History
Customer Service Representative
Centrica Energy
09.2015 - 09.2026
- Resolved customer inquiries using clear communication and accurate account information.
- Coordinated with internal teams to address billing, supply, and service issues.
- Processed service requests while maintaining compliance with established procedures.
- Logged call details and updated records for consistent case tracking.
Sales Supervisor
Bright House Networks
02.2000 - 09.2015
- Supervised sales team performance, reinforcing consultative selling techniques and customer retention priorities.
- Monitored daily sales activity, identifying workflow gaps and improving service consistency.
- Resolved customer escalations, preserving satisfaction while supporting effective account retention.
- Coached representatives on product knowledge, order accuracy, and billing system navigation.
Licencee
Self Employed
02.1994 - 12.1999
- Demonstrated self-motivation in achieving goals.
- Worked effectively in fast-paced environments.
- Worked independently and collaborated effectively within teams.
- Proven ability to learn quickly and adapt to new situations.
Cashier
Securicor
01.1990 - 02.1994
- Processed cash transactions accurately while following strict security and reconciliation procedures.
- Balanced tills and verified receipts to maintain consistent cash control.
- Secured currency, vouchers, and confidential documents in line with cash-handling standards.
- Recorded daily payments and corrected discrepancies through careful review.
Senior Cashier
Securicor
06.1986 - 02.1989
- Processed cash transactions accurately while maintaining secure handling procedures throughout shift operations.
- Reconciled tills, balanced receipts, and resolved discrepancies with careful attention to detail.
- Monitored cash control records to support accurate daily reporting and audit readiness.
- Verified currency, counted deposits, and prepared secure handoff documentation for transfers.
Senior Cashier
Gateway Supermarkets
07.1978 - 06.1986
- Resolved payment issues promptly while maintaining calm, professional service under pressure.
- Trained new cashiers on payment procedures, accuracy standards, and customer service expectations.
- Coordinated cash float availability to support continuous counter operations and reduce delays.
- Enforced security protocols during cash handling to protect assets and minimize risk.
Education
GED -
Kingsway Girls School
Stockport, United KingdomSkills
- Customer service
- Listening comprehension
- Critical thinking
- Order processing
Timeline
Customer Service Representative
Centrica Energy
09.2015 - 09.2026
Sales Supervisor
Bright House Networks
02.2000 - 09.2015
Licencee
Self Employed
02.1994 - 12.1999
Cashier
Securicor
01.1990 - 02.1994
Senior Cashier
Securicor
06.1986 - 02.1989
Senior Cashier
Gateway Supermarkets
07.1978 - 06.1986
GED -
Kingsway Girls School
Travel, walking, crosswords & puzzles & cooking
I like to travel regularly from doing city breaks for culture to summer holidays to see new cultures, cuisine and architecture. I love going to new places and trying their local dishes.
I also like to get out and about going on walks to keep my mobility, to get some fresh air in to help with my mental health as I find it a good way to distress from a busy day of work.
I do a lot of crosswords and puzzles to help keep my brain active and find it a good way to unwind from the day.
And I am also keen on cooking all types of food and like to entertain family and friends.