Elizabeth Clarke
Aylesbury,Buckinghamshire
Summary
Experienced administrator and small business owner looking for remote work. Has strengths in customer service, both in person, over email and over the phone. Has advanced skills in Microsoft Office, in particular Excel and Word. Excels in IT use and can troubleshoot issues to find solutions. Can work proactively alone and collaboratively in groups.
Overview
17
17
years of professional experience
Work History
Business Owner
Wheeks and Squeaks B&B
01.2024 - Current
- Home-based small animal boarding
- Gained over 50 five-star reviews from clients
Team Administrator
Oxford Health NHS Foundation Trust
05.2024 - 02.2026
- Managed patient calls to efficiently book assessments
- Edited patient letters for clarity and accuracy
- Coordinated GP referrals for adult and older adult mental health teams
Team Administrator
Oxford Health NHS Foundation Trust
09.2020 - 05.2024
- Handled phone calls from patients, parents and schools to address queries effectively
- Edited patient letters for clarity to enhance communication
- Facilitated school referrals for CAMHS team to streamline intake process
Project Administrator
Oxford Health NHS Foundation Trust
08.2019 - 09.2020
- Generated detailed reports on patient waiting times to identify and analyse trends
- Streamlined CAMHS department processes, contributing to reduced patient waiting times
- Used reports to update and correct patient database entries
Staffing Solutions Officer
Oxford Health NHS Foundation Trust
04.2017 - 08.2019
- Coordinated scheduling of temporary workers across various shifts to meet operational needs
- Supervised small team of bank workers, overseeing daily operations and ensuring smooth workflow
Store Trainer
Sainsbury's
01.2010 - 09.2016
- Facilitated employee training including induction, checkout, and food safety to enhance team readiness.
- Managed daily operations of store and supervised individual departments to ensure efficiency.
- Handled general retail duties such as stocking shelves, serving customers, and resolving complaints and queries in person and on the phone to ensure positive customer experiences.
- Executed administrative tasks for HR department, including filing and record-keeping to support operational efficiency.
Education
A-Levels - French, Psychology, Biology
Lord Williams' School
Thame, OXFGCSEs - English Lang, English Lit, Science, Maths, French, Spanish, History, RS, Art & Design
Lord Williams' School
Thame, OXFSkills
- Data analysis
- Report generation
- Advanced MS Excel
- MS Office Suite
- Administrative procedures
- Invoicing
- Process improvement
- Strong customer service
- Client relationship management
- Attention to detail
- Self-management
- Conflict resolution
Timeline
Team Administrator
Oxford Health NHS Foundation Trust
05.2024 - 02.2026
Business Owner
Wheeks and Squeaks B&B
01.2024 - Current
Team Administrator
Oxford Health NHS Foundation Trust
09.2020 - 05.2024
Project Administrator
Oxford Health NHS Foundation Trust
08.2019 - 09.2020
Staffing Solutions Officer
Oxford Health NHS Foundation Trust
04.2017 - 08.2019
Store Trainer
Sainsbury's
01.2010 - 09.2016
A-Levels - French, Psychology, Biology
Lord Williams' School
GCSEs - English Lang, English Lit, Science, Maths, French, Spanish, History, RS, Art & Design
Lord Williams' School