Elizabeth Chamberlayne

• Designed and developed bespoke skincare product ranges for 22 spas and salons
• Evaluated product performance and refined formulations based on testing and feedback
• Produced clear written descriptions and documentation for products
• Worked closely with clients to understand requirements and deliver tailored solutions
• Maintained high standards of quality, consistency, and attention to detail across all outputs

Assisted with various roles in small, dynamic company.

• Handled high volumes of customer queries, identifying issues and providing clear responses.
• Supported team of 22 staff visiting salons for teeth whitening treatments.
• Set up automated diary and payment systems for client appointments nationwide.
• Analysed sales information by area and identified business decisions based on criteria.

• Assisted with management of sales enquiries and stock orders.
• Supported organisation of promotional events.

• Facilitated communication with clients regarding product availability.

• Assisted customers by maintaining knowledge of all products offered.
• Supported informative interactions with clients through product expertise.
• Helped in understanding consumer behaviour trends to inform strategies.

• Assisted in driving sales revenue through targeted marketing efforts.
• Managed prioritisation of critical tasks in high-pressure environments to maintain operational efficiency.
• Supported implementation of CRM systems that enhanced tracking of sales and client interactions.
• Provided excellent customer service to foster customer loyalty and encourage repeat business.