Elizabeth Brown
Burton On Trent,Staffordshire
Summary
Dedicated professional with a strong foundation in customer service and office management. Demonstrates exceptional time management, attention to detail, and confidentiality maintenance. Skilled in maintaining professional appearance and telephone etiquette, ensuring effective customer relations and seamless office operations. Committed to enhancing organisational efficiency through meticulous record-keeping and proactive problem-solving.
Overview
18
18
years of professional experience
2017
2017
years of post-secondary education
Work History
Catering Assistant
Queens Hospital Burton
11.2022 - 02.2025
- Delivered a localised catering service ensuring helpfulness to patients, visitors, staff and colleagues.
- Completed catering department procedural paperwork, ordered stock and operated till point.
- Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
Care Assistant
Bluebird Care
01.2022 - 11.2022
- Personal care, domestic care, helping with mobility, administering medication and medication stock check, monitoring health and wellbeing and reporting any changes, maintaining records and assisting with meal preparation
Volunteer
Cancer Research Burton On Trent
09.2020 - 01.2022
- Operating till point, cash handling, refunds and exchanges, day to day banking and reconciliation and shop floor assistance
Senior Administrator
The de Ferrers Academy
09.2015 - 04.2018
- Clerk to the local governing body including support to HR management, H&S committee, pupils and parents.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Scheduled meetings, conferences and appointments.
- Marketing and event management, general administrative tasks and other ad-hoc duties as and when required.
Administration Manager
DW Sports Fitness
Burton
03.2012 - 08.2015
- Ensured compliance with regulatory standards by conducting regular audits of administrative processes.
- Daily banking and reconciliation.
- Monthly and quarterly KPI targets.
- Monitored and managed weekly and monthly revenue of the business.
- Managed customer complaints efficiently resulting in increased client satisfaction.
- Audited office supplies to minimise waste and control expenditures.
Head Receptionist
DW Sports Fitness
03.2011 - 03.2012
- Facilitated efficient check-ins and check-outs, enhancing overall client experience.
- Provided exceptional customer service by promptly addressing guests' needs and requests.
- Contributed to team efforts by providing back-up support as needed, fostering a collaborative work environment.
- Developed rapport with regular clients to foster loyalty and repeat business.
- Trained new hires on company policies, improving team cohesion and understanding of job roles.
- Handled cash transactions accurately when required, reinforcing trust in financial dealings at the front desk.
Receptionist
DW Sports Fitness
03.2010 - 03.2011
- Account/membership queries, cash handling, setting up and maintaining customer accounts.
- Maintained accurate logs of visitor entries for security purposes.
- Delivered front of house duties with warm and professional manner.
- Kept reception area clean and organised to uphold professional office reputation.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Maintained an organised reception area for a professional business environment.
- Completed data entry tasks whilst adhering to strict deadlines.
- Managed phone calls, resulting in effective communication flow within the company.
Café Bar Assistant
DW Sports Fitness
03.2008 - 03.2010
- Served customers promptly and courteously.
- Rotated perishable products regularly, avoiding wastage due to spoilage.
- Kept up-to-date knowledge about menu items, guiding customers effectively.
- Followed all café policies and procedures diligently for consistency in service quality.
Sales Assistant and Customer Service
Matalan
10.2006 - 03.2008
Education
Certificate - HR for Beginners
Acas
Certificate - Safeguarding
Staffordshire County Council
Certificate - Care Certificate
Bluebird Care
GCSE - ICT, English, Art and Design, Textiles Technology, Child Development, French
The de Ferrers Academy
01.2004 - 01.2005
A Level - Applied IT, Applied IT, Art and Design
The de Ferrers Academy
Burton-on-Trent, Staffordshire 01.2006 - 01.2007
Skills
- Time management
- Telephone etiquette
- Maintaining professional appearance
- Customer Service
- Confidentiality maintenance
- Attention to Detail
- Maintaining office records
- Customer relations
Affiliations
- Open Water Swimming
- Pottery
- Dog walking
- Travel
References
References available upon request.
Timeline
Catering Assistant
Queens Hospital Burton
11.2022 - 02.2025
Care Assistant
Bluebird Care
01.2022 - 11.2022
Volunteer
Cancer Research Burton On Trent
09.2020 - 01.2022
Senior Administrator
The de Ferrers Academy
09.2015 - 04.2018
Administration Manager
DW Sports Fitness
03.2012 - 08.2015
Head Receptionist
DW Sports Fitness
03.2011 - 03.2012
Receptionist
DW Sports Fitness
03.2010 - 03.2011
Café Bar Assistant
DW Sports Fitness
03.2008 - 03.2010
Sales Assistant and Customer Service
Matalan
10.2006 - 03.2008
A Level - Applied IT, Applied IT, Art and Design
The de Ferrers Academy
01.2006 - 01.2007
GCSE - ICT, English, Art and Design, Textiles Technology, Child Development, French
The de Ferrers Academy
01.2004 - 01.2005
Certificate - Safeguarding
Staffordshire County Council
Certificate - Care Certificate
Bluebird Care
Certificate - HR for Beginners
Acas
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