Elizabeth Bowman

Assisted customers in petrol service station/nisa retail store.

• Built strong relationships with regular customers for repeat business.
• Addressed customer needs promptly, resulting in positive feedback and loyalty.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Managed till operations smoothly, reducing waiting time for customers.
• Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Followed company procedures and guidelines for smooth retail operations.
• Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
• Effectively dealt with fuel and product deliveries.

• Ensured passenger safety at all times.
• Minimised risk of accident, driving defensively under varying traffic conditions and inclement weather.
• Friendly and approachable with all customers, safeguarding when appropriate.
• Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
• Collected cash fares and completed daily paperwork accurately.
• Performed safety checks before and after shifts, completing daily checklists.

• Delivered front of house duties with warm and professional manner.
• Managed bookings, and ordering products using software to schedule, cancel and re-arrange appointments, and maintain stock levels.
• Kept reception area clean and organised to uphold professional office reputation.
• Managed high volume of incoming calls from multi-line telephone system and documented messages.
• Took payment for vets consultations and products. Cashed up till at end of day.

• Instructing the general public, using excellent clear communication, on how to perform correctly a PCR coronavirus test.
• Working on behalf of the NHS and UK Government, following policies and procedures.
• Maintaining a high standard of customer service.
• Working as a team player in the set up of the site, correct and safe installation of the testing areas and ensuring the welfare of other team members and the general public.
• Communicating independently with the public and providing support and reassurance in difficult/worrying circumstances.
• Travelling to different outdoor sites in the North East/Yorkshire.
• Being flexible, caring and empathetic.

• Working at a Mass vaccination site, supervising vaccinators.
• Ensuring correct mixing and allocation of vaccines.
• Administered vaccinations via intramuscular injection and completed proper documentation.

• Clinical overview of a mass vaccination site.
• Lead a team of vaccinators in the administration of covid vaccines.
• Ensure correct storage, recording and mixing of vaccines as instructed by the JVCI. Accurate record keeping.
• Training and facilitating training needs.
• Building strong working relationships with all members of the vaccination service (managers, Physicians, nurses, admin and volunteers).
• Excellent time keeping, organisational skills and flexibility within the needs of the service.
• Quickly responded to medical emergencies in a calm professional and efficient manner.

• Delivered vaccinations while following established policies, procedures and protocols.
• Performing clinical assessments to ensure safe vaccination, and providing correct aftercare advice.
• As a bank nurse, worked flexibly to ensure adequate staffing at various sites throughout the region. (York, Scunthorpe, Hull)
• Correct documentation through written and computerised systems.
• Caring and empathetic to individuals needs.

• Registered Nurse with a busy Emergency department.
• Maintained outstanding patient care levels through attentive, compassionate monitoring of physical and mental wellbeing.
• Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and intramuscular injections while overseeing pain management plans.
• Coordinated and tasked professional and paraprofessional nursing staff to maintain continuum of care.
• Provided technical assistance to doctors.
• Delivered consistently high standards of individualised nursing care, best maintaining patients' health and wellbeing.
• Evaluated patient care needs, prioritised treatment and maintained patient flow.

• Managerial responsibility of staff within the ward and pre-assessment departments.
• Implemented clinical changes within areas, to ensure high standards.
• Implementation of enhanced recovery programme.
• Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
• Ensured continuity of care, contributing to clinical and nursing reviews to ensure accurate feedback on patient care.
• Guaranteed ongoing availability, participating in on-call system to provide first point of contact for ward staff.
• Administered staff scheduling, planning rotas to reflect skill mix against patient acuity and workload demand.
• Maintained a safe ward environment by ensuring standards of cleanliness in clinical areas.

• Managerial responsibility for staff and ward base of 16-22 beds.
• Clinical lead in orthopaedic developments.
• Strong interpersonal relationships with multidisciplinary team.
• Teaching and mentoring of junior staff.
• Ensured continuity of care, contributing to clinical and nursing reviews to ensure accurate feedback on patient care.
• Guaranteed ongoing availability, participating in on-call system to provide first point of contact for ward staff. Also on-call responsibility for the hospital, dealing with staffing issues, medical emergencies.
• Administered staff scheduling, planning rotas to reflect skill mix against patient acuity and workload demand.
• Managed complaints, ensuring ward team proactively engaged with patients and families to achieve best outcome.
• Maintained a safe ward environment by ensuring standards of cleanliness in clinical areas.

• Independent nurse led clinics for patients having undergone major joint replacement.
• Interpretation of clinical tests, x-rays to support patients and clinicians in outcomes of surgery.
• Maintenance of clinical database.
• Analyzed patient data to facilitate accurate assessment of treatment outcomes.
• Built strong trusting relationships with patients and clinicians.
• Saved clinician time, by seeing patients without supervision, freeing time in clinical sessions for new patients.

• Registered Nurse working for the hospital nurse bank.
• Flexible to work across a variety of environments to provide safe effective care.
• Able to work effectively within a team or on own initiative.
• Administered medication with meticulous attention to detail.
• Implemented and updated treatment plans in collaboration with doctors.
• Updated files using electronic health record management systems.
• Maintained outstanding patient care levels through attentive, compassionate monitoring of physical and mental wellbeing.

• Dealing with patients and families in the following areas: palliative care, sub-acute medicine and rehabilitation.
• Acted as visible and reliable point of contact on the ward to discuss any issues, queries and concerns with colleagues, patients and family members.
• Upheld standards of nursing care for the ward patients by leading multidisciplinary team as exemplary role model.
• Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
• Quickly responded to medical emergencies, working calmly and professionally under pressure.

• Nurse advisor on the telehealth system (prior to 111)
• Assessed and evaluated patient needs, supporting accurate diagnosis and care planning. Using the site software to accurately assess and then using own clinical skills to signpost to the most suitable service needed.
• Quickly responded to medical emergencies, working calmly and professionally under pressure.
• Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
• Developed excellent communication and listening skills, being able to record via computer whilst continuing conversation.
• Dealing with calls from all aspects and all medical needs.

• Responsible for assessment of clients applying for life insurance.
• Book and liaise with clients and manage own time accordingly.
• Produce accurate records, written and electronic.
• Work calmly and carry out medical tests, bloods, urine tests etc as required.
• Ensure adequate supply of equipment to carry out examinations.

• Implemented this new role for the hospital trust.
• Provided a comprehensive service for the orthopaedic surgeons, in the long term follow up care of patients having undergone major joint surgery.
• Used knowledge and skills to develop the service across a wide geographical area, covering 6 hospital sites.
• Correctly recorded and documented patients outcomes on a Bluespear database.
• Developed physical assessment skills and interpretation of clinical tests.

• Used outstanding planning and prioritisation abilities to safely care for 30 patients.
• Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
• Worked closely with fellow nurses, doctors and clinicians to ensure consistent communication and promote continued best care practices.
• Mentored student and junior nurses, building confidence and competence to ensure outstanding patient provisions.
• Established positive rapport with patients and families through active listening and compassionate care.
• Quickly responded to medical emergencies, working calmly and professionally under pressure.

• Maintained outstanding patient care levels through attentive, compassionate monitoring of physical and mental wellbeing.
• Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and intramuscular injections while overseeing pain management plans.
• Prepared patients for surgery by following strict hygiene and fasting procedures.
• Delivered consistently high standards of individualised nursing care, best maintaining patients' health and wellbeing.

• 1 of 5 team leaders on a 65 bedded, trauma, elective and spinal surgery ward.
• Coordinated and tasked professional and paraprofessional nursing staff to maintain continuum of care.
• Delivered consistently high standards of individualised nursing care, best maintaining patients' health and wellbeing.
• Evaluated patient care needs, prioritised treatment and maintained patient flow.
• Diligently carried out clinical assessments to provide optimal pre- and post-operative care.

• Quickly responded to medical emergencies, working calmly and professionally under pressure.
• Assisted patients with healing and recovery after surgery.
• Mentored student and junior nurses, building confidence and competence to ensure outstanding patient provisions.

• Night Sister in 40 bedded nursing home.
• Supervising 4 care assistants.
• Handled patients' hygiene needs in support of personal dignity and optimum wellness.
• Assisted team with developing balanced care plans incorporating physical, mental, and social needs.
• Safe administration of medication.
• Use of lifting equipment and mobility aids within a home environment.

• Developing skills of a newly registered staff nurse.
• Working within policies and procedures.
• Assessed, planned and implemented treatments with precision and care, prioritising patient wellbeing.
• Monitored and recorded patient condition, carrying out and reporting regular observations.
• Worked closely with fellow nurses, doctors and clinicians to ensure consistent communication and promote continued best care practices.

• Completed 3 year nurse training.
• Developed communication, empathy, knowledge and skills to fulfill the role of a registered nurse.
• Also compassionate, hard working and lead by example.

• Worked on the pharmaceutical counter
• Operated and maintained cash registers, ensuring floats held sufficient cash to provide customer change.
• Effectively built customer rapport, identifying specific needs and making appropriate product recommendations.
• Regularly replenished sales floor stock, ensuring clear, consistent product availability.
• Managed customer lines for minimum wait times and high satisfaction.

• Cleaned the GP practice 2 evenings per week.
• Wiped down fixtures to remove built-up dust and maintain appearance.
• Polished glass, mirrors, and metal items to attractive shine.
• Safely stored cleaning solutions, equipment and chemicals.
• Followed health and safety standards governing correct use of chemicals.