ELIZABETH A WHITFIELD
HAVERFORDWEST,Pembrokeshire
Summary
To work in an environment which encourages me to succeed and grow professionally, where I can utilise my skills and knowledge appropriately.
Overview
9
9
years of professional experience
Work History
Customer Representative
AFNI
08.2025 - 10.2025
- Customer Representative answering customers' enquiries regarding their Devices and line activation of service, port in and port out of their Service, selling accessories, changing their Plans, and payment arrangements and Bills to the customer's account.
Customer Representative
Startek Philippines
10.2021 - 04.2025
- Doing Inbound and outbound calls.
- Making accounts, and activating lines which are home Internet and Activating Sim cards, also handling BRP Accounts, settling payments and Delinquent Accounts.
Project-Based Call Centre Agent
Teleserve Asia Solution
10.2019 - 10.2021
- As a project-based call centre agent, we make outbound calls to prospective clients, whether its health care accounts, Car insurance, or educational assistance, we assist them to have the highest customer satisfaction.
Telecolector
Gccs Telecollector
03.2019 - 10.2019
- Collecting their payments, sending a demand letter and making payment arrangements.
Sales Admin
Tactical Tools Trading Inc.
02.2018 - 03.2019
- We assist customers with Firearms Registration, Selling Firearms and Ammunition and all accessories, recording all stocks of products, and every month, inventory of all Stock.
Customers Representative (sales)
Shizumako Corp
04.2017 - 12.2017
- As a Sales Representative, promote a company's products or services through excellent customer service, welcoming customers, guiding them through the products, answering questions and making sure guests have a pleasant experience.
Education
Bachelor of Science - Industrial Education
Camarines Norte State College College of Trades and Technology
03.2017
Skills
- Garments Sewing Operation
- Troubleshooting
- Computer literate
- Self-motivated
- Initiative
- High level of energy
- Hardworker
- Quick learner
- Ability to assume responsibility
- Conflict resolution
- Payment processing
- Account management
- Sales strategies
- Microsoft Office
- CRM software
- Data entry
- Product knowledge
- Technical troubleshooting
- Client interaction
- Adaptable communication
- Time management
- Performance metrics
- Team collaboration
References
- Jennelyn Bodoy, Public Teacher, PAG-ASA Elementary School, jennelynbodoy87@gmail.com, +639061092339
- Melany Abrera, Secondary Public Teacher, Camsur National High School, Sherteakez4@gmail.com, +639103638672
- Josephine Taperla, Customer Representative, STARTEK PHILIPPINES, jhotaperlaquadx@gmail.com, +639935065235
Timeline
Customer Representative
AFNI
08.2025 - 10.2025
Customer Representative
Startek Philippines
10.2021 - 04.2025
Project-Based Call Centre Agent
Teleserve Asia Solution
10.2019 - 10.2021
Telecolector
Gccs Telecollector
03.2019 - 10.2019
Sales Admin
Tactical Tools Trading Inc.
02.2018 - 03.2019
Customers Representative (sales)
Shizumako Corp
04.2017 - 12.2017
Bachelor of Science - Industrial Education
Camarines Norte State College College of Trades and Technology