Elizabeth Anim
Caterham,UK
Summary
Accomplished professional with expertise in AI and digital transformation, risk, control & governance, and stakeholder engagement & leadership. Demonstrates proficiency in data-driven strategy & insight, change & project management, and business process optimisation. Skilled in strategic reporting & analytics and innovation & continuous improvement, contributing to organisational maturity development. Committed to leveraging these competencies to drive impactful change and enhance business performance.
Overview
23
23
years of professional experience
1
1
Certification
Work history
Enterprise Risk and Assurance Partner
Post Office Ltd
London
06.2025 - 01.2026
- Champion a culture of proactive risk management and continuous improvement across business functions.
- Drive alignment between risk frameworks and AI/data-driven governance initiatives.
- Partner with stakeholders to assess emerging digital and AI-related risks, ensuring strategic readiness.
- Provide leadership and insight to support Post Office’s evolving maturity model for innovation and resilience.
Solutions Specialist
Post Office Ltd
London
09.2023 - 06.2025
- Provided oversight of requirements to Fujitsu, Accenture, and DXC, ensuring solutions were aligned with strategic architecture and AI-enabling capabilities.
- Supported technology integration that enhanced data flow, transparency, and operational intelligence.
- Collaborated across functions to ensure architecture maturity and scalability for future digital evolution.
Product Owner
Post Office Ltd
London
08.2022 - 09.2023
- Led the definition of Postmaster needs and priorities for Horizon technology solutions.
- Drove digital adoption and process transformation through unclouded vision and delivery alignment.
- Ensured continuous improvement in systems to support intelligent operations and Postmaster experience.
Senior Product Manager, Letters & Parcels
Post Office Ltd
London
08.2021 - 08.2022
- Managed product portfolios and compliance to deliver strategic business outcomes.
- Enhanced collaboration with Royal Mail Group to align operational strategy with transformation initiatives.
- Supported cross-functional improvements through analytics and stakeholder engagement.
Case Review Analyst / Historical Matters Team Leader
Post Office Ltd
London
08.2020 - 08.2021
- Led a team conducting investigative analysis into Postmaster concerns, strengthening governance practices.
- Promoted a culture of transparency, data accuracy, and accountability.
- Delivered reporting and insights that informed senior leadership decision-making.
Network Strategy Advisor / Procurement / Deployment Lead
Post Office Ltd
London
08.2018 - 08.2020
- Supported strategic change initiatives including new site openings and operational transformation.
- Delivered proof of concept and process improvement projects aligned to wider business strategy.
- Partnered with stakeholders to deliver change efficiently within governance frameworks.
SME Branch Technology Transformation / Business Ambassador
Post Office Ltd
London
08.2015 - 08.2018
- Supported rollout of technology transformation initiatives across our Network.
- Reviewed and refined training and technical documentation to ensure business alignment.
- Functioned as liaison between business users and technology teams to ensure effective adoption.
Customer Service Consultant / Express Mails Specialist / Branch Manager
Post Office Ltd
London
05.2003 - 08.2015
- Delivered outstanding customer experience in Directly Managed Branches.
- Promoted Post Office’s product range and ensured compliance with operational excellence standards.
- Supported local initiatives driving customer engagement and service consistency.
Skills
- AI and Digital Transformation
- Risk, Control & Governance
- Stakeholder Engagement & Leadership
- Data-Driven Strategy & Insight
- Change & Project Management
- Business Process Optimization
- Strategic Reporting & Analytics
- Innovation & Continuous Improvement
- Organizational Maturity Development
Certification
- MSC DTS (Enterprise Architecture)
- Association of Project Management (APM – PMQ)
- Project Management (APMG Agile Foundation)
- Advanced People Management (CMI)
- TOGAF Practitioner (Certified)
- Emotional Intelligence (EQ) Practitioner (Certified)
- Risk Management (Open University)
- Security in AWS
Affiliations
Association of Enterprise Architects
Timeline
Enterprise Risk and Assurance Partner
Post Office Ltd
06.2025 - 01.2026
Solutions Specialist
Post Office Ltd
09.2023 - 06.2025
Product Owner
Post Office Ltd
08.2022 - 09.2023
Senior Product Manager, Letters & Parcels
Post Office Ltd
08.2021 - 08.2022
Case Review Analyst / Historical Matters Team Leader
Post Office Ltd
08.2020 - 08.2021
Network Strategy Advisor / Procurement / Deployment Lead
Post Office Ltd
08.2018 - 08.2020
SME Branch Technology Transformation / Business Ambassador
Post Office Ltd
08.2015 - 08.2018
Customer Service Consultant / Express Mails Specialist / Branch Manager
Post Office Ltd
05.2003 - 08.2015