Elizabeth Adekoya
Bradford
Summary
Entrepreneurial and energetic Relationship Manager with 5 years of experience in private banking and financial services industry. Proactive in developing new business, providing exceptional level of customer service and relationship building. Strong history of client acquisition and providing individualized health care solutions. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
8
8
years of professional experience
Work History
Client Relationship Manager
AXA Mansard Insurance Plc
01.2019 - Current
- Liaise with account managers to develop and deliver CRM campaigns for our varied Client
- Portfolio
- Maintain an up-to-date knowledge of rapidly-changing industry trends and consumer demand
- Research and identify potential clients to support database growth, reporting findings to account managers and sales department
- Prepare and deliver presentations to prospective and existing clients about new products and services
- Monitor client contact and update system profiles to avoid neglected customers
- Use CRM systems to track campaign progress and manage multiple client accounts effectively
- Oversee after-sales care and promote further sales opportunities
- Act as the first point of contact for client queries or concerns, advising on next steps and preliminary solutions
- Long-term client loyalty was fostered by offering outstanding service, thorough account information, and daily assistance to a high volume of clients, putting their happiness and pleasant experience first
- Key Achievements
- Created an automated, online B2B after-care sales Programme in place of telephone reviews, increasing process efficiency by 88% with 71% clients saying they felt more able to provide honest feedback
- Spearheaded the Lush 8 Local 2020' campaign to focus on building relationships with local, independent start ops, stimulating company growth and increasing database revenue potential by an estimated 12%
Teaching Assistant
First Choice High School
01.2017 - 01.2018
- Aided children in acquiring vital life skills, such as communication, critical thinking, and conflict resolution, while building their self-esteem
- Helped evaluate students' comprehension by determining how well they understood the subject matter through assignments, examinations, and quizzes
- Increased personal tenacity and adaptability through the establishment of difficult objectives, the enforcement of behavioral norms, and the provision of useful assistance
- Study aids were given out to supplement the lecture material, and hands-on activities were encouraged to provide a comprehensive learning experience
- Administered examinations and quizzes to gauge students' understanding of the subject topic, basing instruction on a range of instructional materials.
Client Relationship Manager
NEO Media
01.2016 - 01.2017
- Oversaw a productive administrative staff, making sure that sales, inventory, and order paperwork were accurate
- Developed sales techniques to improve product positioning, distribution, and user acquisition
- Long-term clients received referrals from me, which helped me reach important audiences and raise brand recognition
- Through industry knowledge and retail methods, I built great connections with store managers, company owners, and distribution partners, which helped to drive sales growth
- Increased team and business revenues via cultivating connections with business associates and prospective customers.
Human Resource Intern
Diamond Garden Concept
01.2016 - 01.2016
- Appointment scheduling and itinerary management lead to increased productivity
- Participated in presentations and corporate meetings, helping to foster efficient communication inside the firm
- Assisted in hiring by vetting applicants and handling employee termination interviews and related documentation
- Kept thorough records and maintained numerous HR data to ensure that the HR department operated effectively
- This included processing employee paperwork, creating central employee records, and providing management with personnel information and recommendations for improvement.
Education
Bachelor of science - Plan breeding and Seed technology
Federal University of Agriculture
2016
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Lagos State Model College
2008
Skills
- SKILLS AND EXPERTISE
- Excellent Communication
- Organizational Skills
- Time Management
- Problem-Solving
- Computer Proficiency
- System Improvement
- Business Outreach
- B2B and B2C Client care
- CRM Campaign Delivery
- Account Supervision
- Team collaboration
- Up-selling and cross-selling techniques
- Team leadership and collaboration
- Business growth strategies
- Account management
- Strategic planning
- Business development and planning
- New Business Development
Languages
English
Native language
English
Upper intermediate
B2
Timeline
Client Relationship Manager
AXA Mansard Insurance Plc
01.2019 - Current
Teaching Assistant
First Choice High School
01.2017 - 01.2018
Client Relationship Manager
NEO Media
01.2016 - 01.2017
Human Resource Intern
Diamond Garden Concept
01.2016 - 01.2016
Bachelor of science - Plan breeding and Seed technology
Federal University of Agriculture
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Lagos State Model College
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