Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Elizabeth

Elizabeth

Prenton,United Kingdom

Summary

Dedicated professional with extensive expertise in safety protocols and diagnostic tools, excelling in machinery repair and equipment testing. Demonstrates empathy and resilience under pressure, ensuring exceptional customer service and relationship-building. Skilled in spare parts procurement and task prioritisation, with a commitment to innovative thinking and adherence to safety standards.

Innovative problem-solver with knack for managing teams and overseeing complex repair projects. Strong background in troubleshooting and process optimisation, coupled with excellent communication and leadership skills. Ready to drive operational efficiencies and enhance service quality in [Desired Position] role.

Overview

16
16
years of professional experience

Work history

Service & Repair Manager

Crystal Clear International LTD
Liverpool, Merseyside
10.2023 - Current
  • Implemented efficient repair procedures to optimise operational performance.
  • Reduced downtime through proactive troubleshooting techniques.
  • Managed complex repair projects, ensuring successful completion.
  • Coordinated with suppliers for timely delivery of parts.
  • Streamlined workflow via regular equipment inspections and maintenance.
  • Maintained detailed records of repairs for enhanced transparency.
  • Delegated tasks effectively to maximise team productivity.
  • Addressed customer queries promptly, improving service ratings.

Sales assistant

Crystal Clear International LTD
Liverpool, Merseyside
09.2013 - 08.2020
  • Built strong relationships with regular customers for repeat business.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Demonstrated products effectively leading to increased sales conversions.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Collaborated effectively with team members to meet sales targets.
  • Delivered exceptional after-sales service, encouraging repeat business.

Customer service representative

The Contact Company
Birkenhead, Wirral
01.2010 - 09.2012
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Offered technical support, leading to enhanced user experience.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Provided top-notch support for increased customer satisfaction.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with varying questions using product knowledge and service expertise.

Education

High School Diploma - English

Woodchurch High School
Birkenhead
06.2009

Skills

  • Knowledge of safety protocols
  • Use of diagnostic tools
  • Empathy for customers
  • Spare parts procurement
  • Safety standards knowledge
  • Repairing machinery
  • Equipment testing
  • Task prioritisation
  • Customer liaison
  • Innovative thinking
  • Resilience under pressure
  • Customer Service
  • Relationship-building
  • Production scheduling expertise
  • Time efficiency
  • Communication proficiency
  • Team Leadership
  • Product knowledge
  • Process Improvement
  • Effective communication
  • Budget management
  • Time-management
  • Stress tolerance
  • Proactive follow-up behaviour
  • Efficient telephonic etiquette
  • Client-Focused approach
  • Effective verbal articulation
  • Knowledge of gdpr

Affiliations

  • Travelling, Hiking, Meditation & Cooking

Timeline

Service & Repair Manager

Crystal Clear International LTD
10.2023 - Current

Sales assistant

Crystal Clear International LTD
09.2013 - 08.2020

Customer service representative

The Contact Company
01.2010 - 09.2012

High School Diploma - English

Woodchurch High School

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Elizabeth