Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ELIZABET GROF

Walsall,WestMidlands

Summary

I am a hard-working and friendly individual studying at Halesowen college who is reliable and responsible with a level 3 animal management qualification. Now working on top up degrees including HND animal management. I am also enthusiastic, polite, and punctual with an outstanding work ethic. My skills include problem solving, good time keeping along with patience that I have developed at my college as it has an animal unit where I had to be very patient and careful with animals. Moreover, I can also carry out multiple tasks daily as I can work under pressure and in environments where problem solving, and quick thinking is required. I now have a variety of experiences perfect for different job roles. A strong team worker able to focus on the job in hand with positive and proactive attitude. Give a consistently high level of service to customers. My career aim is to gain a job role which will further my expertise and take on further responsibilities at caring for animals. Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.

Overview

5
5
years of professional experience

Work History

Retail assistant

Farmfoods
Walsall, Westmidlands
01.2023 - Current
  • The use of positive nonverbal cues are important to show customers that I care about their needs and that I am giving them my full attention.
  • Timing is very important at Farmfoods as we have 15 minutes to unload one trolley this is to make sure all items are placed out for customers on time.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • As I work various shift patterns I helped carry out back-of-house maintenance, for clear, easy-to-navigate stockroom management on close shifts.
  • Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
  • Operated cash registers with accuracy and processed cash and card transactions.

Animal care volunteer

Naankuse Foundation
Namibia
06.2023 - 07.2023
  • I volunteered in Africa (Namibia) feeding cleaning and providing enrichment for a wide range of animals such as lions, giraffes, baboons, meerkats and many more
  • Looked after sick or distressed animals, cultivating soothing environment to prevent aggressive behaviour.
  • Checked animal coats for fleas and ticks, offering treatment advice.
  • Minimised health risk exposure by bathing and grooming animals according to prescribed schedules.
  • Monitored around 4 different animals health, reported changes or causes for concern.
  • Bathed animals for maximum cleanliness and comfort.
  • Provided animals with right amounts of exercise (most special moment for me was taken baboons on a walk).
  • Boosted my confidence in travelling by myself, working aloneand deciding quickly about certain situations such as helping a trapped animal
  • I've learnt a lot about dietary needs of different animals.
  • Helped re build broken fences.

Customer assistant

Dudley Zoo
Dudley, Westmidlands
01.2022 - 01.2023
  • Worked at Dudley Zoo (customer service) 0-hour contract- this job allowed me to focus on being more confident with speaking to new people
  • This job offers me a variety of job roles including working on tills and stocking the shops
  • This job allows me to work in a fast environment with a lot of different customers
  • I learned to deal with animal related situations such as controlling the spread of bird-flu, I worked in the lorikeet section selling nectar to customers.
  • I had to make sure people used the hand foam and the foot dip before they entered the lorikeet section to keep the birds safe and stop the spread of bird flu.
  • I've learnt about what the lorikeets eat, their different behaviours, enclosure requirements, so I now have experience with birds also.

Sales assistant

Focus Eye Clinic
Walsall, Westmidlands
11.2021 - 01.2022
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • I gained a range of customer service and sales experience due to working for a private optician where my day-to-day role included dealing with costumers, providing advice about products and ensuring good level of sales
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Boosted product sales by offering selection guidance to customers.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Accepted and processed cash, cheque, card and mobile payments.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

Vet assistant volunteer

Hillman Vets
Walsall, Westmidlands
01.2019 - 03.2019
  • I volunteered at Hillman vets for a few months as part of my college course requirements, my job roles included cleaning maintaining sterilising the vets' room, I maintained stock in the clinical area, I had to support the nurse; monitoring and maintaining the cleanliness throughout the day and ensuring the nurse and vet had everything ready for each animal
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • I got to health check, handle and give treats to small mammals such as guinea pigs,hamsters, cats, dogs and rabbits
  • On a day-to-day basis, I was required to deal with a large number of customers and to communicate with them in an effective manner so that any issues can be resolved.
  • Delivered tailored assistance to customers with disabilities.

Education

HND Animal - Animal Management Level 6

Halesowen College
Halesowen
2024

HNC - Animal Management Level

Halesowen College
Halesowen
2023

Art And Design And Child Devomentpel

Joseph Leckie Academy
Walsall
05.2020

Hospitality

Joseph Leckie Academy
Walsall
05.2020

Skills

  • Cash management & Money handling
  • Loss prevention
  • Outstanding customer service
  • Animal injury prevention
  • Dangerous behaviour management
  • Animal nutrition
  • Health assessments
  • Animal grooming
  • Animal husbandry & safety
  • Exotic animal care
  • Kennel maintenance
  • Animal rehabilitation

Languages

Hungarian
Intermediate
B1

Timeline

Animal care volunteer

Naankuse Foundation
06.2023 - 07.2023

Retail assistant

Farmfoods
01.2023 - Current

Customer assistant

Dudley Zoo
01.2022 - 01.2023

Sales assistant

Focus Eye Clinic
11.2021 - 01.2022

Vet assistant volunteer

Hillman Vets
01.2019 - 03.2019

HND Animal - Animal Management Level 6

Halesowen College

HNC - Animal Management Level

Halesowen College

Art And Design And Child Devomentpel

Joseph Leckie Academy

Hospitality

Joseph Leckie Academy
ELIZABET GROF