Eliza Cooney
Bath,Somerset
Summary
I am a dynamic and detail-oriented individual with a strong foundation in time management, customer service, and team leadership. I am able to demonstrate exceptional problem-solving and critical thinking abilities, complemented by advanced interpersonal skills and organisational expertise. I am proficient in Adobe and Microsoft software, with experience in website development and exhibition curation. I am committed to leveraging these skills to drive innovative solutions and enhance operational efficiency.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Barista/Assistant to Head Barista
Boston Tea Party
Bath
2024.02 - 2025.07
- Supported Head Barista in daily operations, ensuring smooth workflow and high-quality beverage preparation.
- Assisted with training and mentoring junior staff on coffee techniques, hygiene standards, and customer service.
- Maintained inventory levels by monitoring stock, restocking supplies, and placing orders when necessary.
- Ensured equipment was cleaned, maintained, and functioning properly to support consistent coffee quality.
- Demonstrated proficiency in latte art to improve presentation of beverages.
- Utilised espresso machines, grinders, and other cafe equipment effectively for quality product output.
Waitress/Bar
Hare and Hounds
Bath
2023.12 - 2024.01
- Delivered fast and efficient service in high-pressure pub environment during peak Christmas season.
- Took food and drink orders accurately, handled multiple tables, ensured timely service despite high customer volume.
- Maintained positive and professional attitude while managing queues, customer inquiries, and complaints.
- Processed payments quickly and accurately, including handling tabs and large group bills.
Waitress/Assisting with events
Edgewater Hotel
Lake Wanaka
2023.09 - 2023.10
- Company Overview: Lake Wanaka, New Zealand
- Provided professional table service in fast-paced, high-end hotel environment catering to VIP guests, weddings, corporate events.
- Delivered exceptional guest experiences by anticipating needs, personalising service, and handling special requests discreetly and efficiently.
- Collaborated with kitchen and event staff to ensure seamless service during large-scale functions.
- Ensured high standards of cleanliness, presentation, and hospitality in line with hotel brand expectations.
- Lake Wanaka, New Zealand
Bar, Waitress
Brewdog
Bath
2021.10 - 2023.05
- Delivered energetic, knowledgeable service in fast-paced craft beer environment, representing BrewDog's brand and values.
- Advised customers on wide range of craft beers, including tasting notes, brewing processes, ensuring memorable and educational experience.
- Maintained high standards of cleanliness, stock rotation, and bar presentation in line with company and licensing regulations.
- Worked efficiently under pressure during busy periods, including events, launches, and peak weekend hours.
- Ensured responsible alcohol service and upheld excellent customer service, even during high-demand situations.
Waitress/Cafe Assistant
Ma Cuisine
Bath
2021.06 - 2021.10
- Provided friendly, personalised service in cosy, community-focused café, building strong rapport with regular customers.
- Took orders, served food and drinks, and ensured all guests felt welcome and well cared for in relaxed, home-style environment.
- Assisted with variety of tasks beyond table service, including food prep, dishwashing, opening/closing duties, and maintaining cleanliness.
- Adapted quickly to changing roles and priorities, often multitasking during busy breakfast and lunch periods.
Work Experience
McQueens Flower Company
London
2018.02 - 2018.02
- Responsibilities included preparing arrangements for hotel delivery around London, packaging flowers under time pressure over Valentines period, responsibility of making sure shop floor and preparation area was clean and tidy, interacted with management and creatives to undertake any jobs wanted completing, aiding customers on shop floor to fulfill their flower requests, photography shoots that were posted on social media.
Education
BA (Hons) - Photography
Bath Spa University (Bath School of Art and Design)
2020.09 - 2023.06
A-Levels - English, Art, Photography
The Royal High School
2017.09 - 2019.07
Jewellery
Alchimia Jewellery School
Florence, Italy 2022.06 - 2022.06
Fashion Photography short course
London College of Fashion, UAL
Photography short course
London College of Communication, UAL
Silversmithing Texturing and Bezel Setting
Flux
6 week, Silver Sessions
MakeIt With Kim
2024.09 - 2024.10
Art handling day
RWA
Lost Wax Carving
Captain Grimace
Introduction to Jewellery Design, Online Short Course
UAL
Skills
Time management
Customer service
Team leadership
Problem solving
Critical thinking
Interpersonal skills
Organisation
Adobe software proficiency
Microsoft software proficiency
Website development
Exhibition curation
Timeline
6 week, Silver Sessions
MakeIt With Kim
2024.09 - 2024.10
Barista/Assistant to Head Barista
Boston Tea Party
2024.02 - 2025.07
Waitress/Bar
Hare and Hounds
2023.12 - 2024.01
Waitress/Assisting with events
Edgewater Hotel
2023.09 - 2023.10
Jewellery
Alchimia Jewellery School
2022.06 - 2022.06
Bar, Waitress
Brewdog
2021.10 - 2023.05
Waitress/Cafe Assistant
Ma Cuisine
2021.06 - 2021.10
BA (Hons) - Photography
Bath Spa University (Bath School of Art and Design)
2020.09 - 2023.06
Work Experience
McQueens Flower Company
2018.02 - 2018.02
A-Levels - English, Art, Photography
The Royal High School
2017.09 - 2019.07
Fashion Photography short course
London College of Fashion, UAL
Photography short course
London College of Communication, UAL
Silversmithing Texturing and Bezel Setting
Flux
Art handling day
RWA
Lost Wax Carving
Captain Grimace
Introduction to Jewellery Design, Online Short Course
UAL