Eliyohu Da Costa
London,United Kingdom
Summary
Expert in restaurant operations with extensive experience in team leadership, staff training, and rota planning. Proficient in stock control, supplier management, and cost control, driving efficiency and profitability. Committed to delivering outstanding customer service and effectively resolving complaints. Knowledgeable in food hygiene, health and safety standards, and implementation of standard operating procedures, with strong skills in POS systems and data management using Excel and Google Sheets.
Overview
4
4
years of professional experience
Work history
Operations Manager
OMI Sushi
London, Barnet
04.2025 - 04.2026
- Led daily restaurant operations across FOH, kitchen coordination, service flow, stock, suppliers, purchasing, and customer service.
- Managed shift priorities, staff responsibilities, service standards, and issue resolution during live trading.
- Supported recruitment, onboarding, and training to improve team performance and operating consistency.
- Oversaw dine-in service, bookings, takeaway, delivery orders, customer enquiries, and complaint resolution.
- Coordinated supplier orders and purchasing to maintain availability, reduce disruption, and support cost control.
- Implemented SOPs covering service flow, food safety, health and safety, compliance, and daily management routines.
Operations Manager
Sushi Haven
London, Barnet
09.2022 - 04.2025
- Managed 10 to 15 staff across daily service, task allocation, training, performance, and shift coordination.
- Delivered a 25% revenue increase worth approximately £73,000 through improvements to process, efficiency, product mix, and customer retention.
- Oversaw staff, suppliers, stock, service standards, and daily workflows in a fast-moving restaurant environment.
- Improved purchasing and supplier coordination to strengthen cost control and operational effectiveness.
- Supported rota planning, labour coordination, customer issue resolution, food handling, and hygiene standards.
- Worked across FOH and kitchen teams to improve communication, preparation, speed of service, and consistency.
Education
Diploma of Higher Education - Full Stack Web Development
Le Wagon Web Development Bootcamp
London 01.2023 - 07.2023
BTEC Level 3 - Media and Business
Hasmonean High School
LondonGCSEs - English Language, English Literature, History, Maths, Religious Studies, Business Studies
Hasmonean High School
London Skills
- Restaurant Operations
- Team Leadership
- Staff Training
- Rota Planning
- Stock Control
- Supplier Management
- Cost Control
- Customer Service
- Complaint Resolution
- Food Hygiene & Health and Safety
- SOPs
- POS, Booking & Delivery Platforms
- Excel & Google Sheets
Timeline
Operations Manager
OMI Sushi
04.2025 - 04.2026
Diploma of Higher Education - Full Stack Web Development
Le Wagon Web Development Bootcamp
01.2023 - 07.2023
Operations Manager
Sushi Haven
09.2022 - 04.2025
BTEC Level 3 - Media and Business
Hasmonean High School
GCSEs - English Language, English Literature, History, Maths, Religious Studies, Business Studies
Hasmonean High School