Elisha Oldroyd
Wakefield
Summary
I am an outgoing, determined, and approachable individual who takes pride in striving to excel in everything I commit to. I consistently aim to exceed targets while delivering high quality work within tight deadlines. I am confident working collaboratively with cross functional teams and enjoy contributing to a positive and productive environment. I am also quick to learn new tools and systems, using them effectively to improve workflow and efficiency.
My previous experience working in a restaurant, both behind the bar and in waitressing, has strengthened my ability to work under pressure, provide excellent customer service, and adapt to fast paced environments. In my current role as a Multichannel Engagement Advisor, I have developed strong technical skills alongside clear communication and the ability to tailor my approach to meet a wide range of customer needs.
I am recognised for my approachable nature and ability to build strong, positive working relationships, enabling me to collaborate effectively within a team while also working independently when required.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Multi-Channel Engagement Advisor
Vintage Cash Cow
Leeds
2024.08 - 2026.03
- Maintaining accurate logging and documentation on the system
- Responding to customers' emails, this may include enquiries, requests, concerns, updates and handling complaints.
- Communicating with customers via phone call, email, SMS, live chat or WhatsApp.
- Being able to use different tools and systems such as HubSpot, slack and Air call
- Handled high volume of calls daily for faster issue resolution.
- Conducted regular meetings with staff, boosted morale and productivity levels.
- Streamlined responses to emails, improved response time significantly.
- Provided detailed information about the services to potential customers.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Transferred customer calls to respective department or personnel to address specific issues.
- Participated in staff meetings to discuss new developments.
Waitress/Bar attendant
Cherry Tree Inn
Horbury
2022.09 - 2024.07
- Meeting and greeting the customers.
- Taking food and drink orders along with giving table service.
- Working behind the bar, serving drinks, and taking payment via cash or digital payments through the till.
- Cleaning and sanitizing tables and the general bar area.
- Always following safeguarding regulations and the data protection act
- Being sure that customers feel comfortable and making sure they have everything they need.
- Improved customer satisfaction by providing efficient and friendly service.
- Accommodated special event needs, provided customised services for parties.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Met special dietary requests with careful preparation and presentation of dishes.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
Education
Ossett Academy
2017.09 - 2022.06
NVQ - Health and Social Care Level 3
Wakefield College
2022.09 - 2023.06
Skills
- Technical Skills
- Communication and being able to adapt to customers needs
- Problem solving
- Call handling
- Email & chat support
- CRM tools (HubSpot, slack and Air call)
- Good awareness of health and safety matters including ensuring keeping myself and work colleagues safe at all times
- Safeguarding and communicating
- Working well in a team
- Excellent communication skills
- Good adaptation to new tasks and environments
- Full UK driver's license
- Ticketing system usage
- Familiarity with cloud-based systems
- Data entry proficiency
- Keyboard typing speed
- Strong empathy display
- Multitasking
- Email writing
- Managing issues
- Active listening
- Inbound and outbound call handling
- Lead conversion techniques
- Information gathering
- Live chat
- Tills operation
- Resilient under pressure
Affiliations
- I have a long-standing passion for singing, which has been a significant personal interest of mine over the years. I have also had the opportunity to perform at various charity events, using music as a way to contribute to meaningful causes and engage with the community. These experiences have helped me develop confidence, communication skills, and a strong sense of commitment.
References
- David, 07768 650 652, SOY LTD, 5 Bentley Court, Leeds, LS26 8AA
- 01924 262916, The Cherry Tree Inn, 19 Church Street, Horbury, WF4 6LT
- Daniel, Bayliss, 07792 331761, Vintage Cash Cow, Gelderd Rd, Morley, Gildersome, Leeds, LS27 7JP
Timeline
Multi-Channel Engagement Advisor
Vintage Cash Cow
2024.08 - 2026.03
NVQ - Health and Social Care Level 3
Wakefield College
2022.09 - 2023.06
Waitress/Bar attendant
Cherry Tree Inn
2022.09 - 2024.07
Ossett Academy
2017.09 - 2022.06