Elisha Baldwin

Deliver exemplary customer service across theatre bars and kiosks.

Serve food and drinks while efficiently taking and delivering orders during peak times.

• Operate tills and accurately processed transactions to maintain financial integrity.
• Ensure high standards of hygiene and presentation throughout all service areas.
• Maintain cleanliness and organisation in line with health and safety guidelines.
• Provide friendly, professional experience to enhance customer satisfaction.
• Ensure customer satisfaction by addressing queries and complaints promptly.
• Support inventory management by maintaining accurate stock records of supplies.

• Took accurate food orders, preventing misunderstandings and errors in service delivery.
• Created clean, hygienic café environments, continuously prioritising adherence to food safety rules.
• Handled customer complaints efficiently, preserving brand reputation.
• Handled money transactions accurately, reducing discrepancies at the end of shifts.
• Fulfilled all duties as assigned during peak hours for effective operation of the café.
• Served customers promptly, ensuring an enjoyable visit.

Worked across all food and beverage outlets, including restaurant, bar, room service, and events.

Delivered exceptional service while upholding high professionalism standards.

• Demonstrated strong communication and teamwork skills in various settings.
• Utilised effective problem-solving abilities to address guest concerns promptly.
• Contributed ideas during team meetings which were implemented successfully across the hotel restaurant department.
• Ensured impeccable first impression, greeting every guest with a smile and positive attitude.