Elisha Archbold

Working across six dental practices within the company, including private, NHS/private, and specialist clinics, receiving a monthly rota and adapting quickly to each location’s workflow. Delivering a high standard of front-desk service by greeting patients, checking them in and out, and ensuring they have a positive and smooth experience from arrival to departure. Managing calls and emails, handling all patient enquiries promptly and professionally.

Schedule, reschedule, and coordinate patient appointments to maintain efficient clinic flow.

Carry out patient recalls by identifying when patients are due for routine check-ups and contacting them to book their appointments.

Generate and send patient invoices for private insurance.

Explain treatment plans with patients to ensure they understand their options, costs, and the next steps before booking procedures.

My job was to warmly greet patients on arrival. Schedule and amend appointments for patients per day, promoted dental services and products. Performed patient recalls and appointment reminders. Managing social media accounts from Instagram to Tik Tok . Dealing with referrals by sending and chasing on updates.

Cash handling and managing finances, as well as responding to queries via email.

NRanges of experience within this industry answering and making phone calls to reassure patients get the best experience within our practice. Responding to emails,referrals.I have also helped patients throughout their dental journey with our finance options that we offer. Recorded and maintained office expenses to track spending. I had responsibility of dealing with social media platforms to promote the company.

My role was booking a collection for donations from the customers home. When preparing stock i need to sort, process and price stock before taking items onto the shop floor. Sending stock that is valuable to eBay to sell online for our store. I have to work with companies that come into the store to collect unsalable items. Meeting weekly budgets and year to date takings and look at profit and loss for the store to see where we are losing and gaining takings. Managing finance and observing health and safety and managing staff and completing van invoices for the van drivers.