ELISE SHEPHERD

• Experience being both a team leader and a manger at Lexrae support.
• Completing rotas.
• quality audits and mediation audits.
• budget management and leasing with externals such as appointees.
• health and safety compliance.
• team leadership and project planning and execution.
• Safeguarding and Supporting adults and young adults with LD and mental health to live fulfilling lives.
• First aid trained.
• Working alongside social workers and other professionals.
• Time management.
• Maintained 100% safety record through compliance with safety protocols
• Staff supervisions and lead staff team meetings.

• Collaborated with kitchen staff to ensure order accuracy.
• Accommodated special event needs, provided customised services for parties.
• Assisted with inventory management, streamlined restaurant operations.
• Met special dietary requests with careful preparation and presentation of dishes.
• Enhanced guest satisfaction through attentive and prompt service.
• Maintained clean and organised dining area for customer comfort.
• Handled cash transactions accurately, ensured balanced till at end of shift.
• Ensured smooth restaurant operation by effectively managing reservations system.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Improved customer satisfaction by providing efficient and friendly service.
• Provided top-notch service to customers, improved overall dining experience.

• Recommended drinks to customers, increasing overall sales.
• Adapted quickly to different situations maintaining efficiency even under pressure.
• Trained new staff members effectively, ensuring top-notch service standards were maintained.
• Balanced tills, accurately handled cash, processed debt/credit card payments.
• Delivered food and beverage orders within established timeframes
• Created a friendly and welcoming atmosphere to encourage Customer satisfaction.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
• Maintained bar stocks, replenishing daily as necessary.
• Liaised with customers during meals to ensure orders were received

correctly and were enjoyed.

• Greeted guests in pleasant and courteous manner.
• Performed closing duties including cleaning, sanitising and replenishing.

• I worked on both beauty and fragrance counters, providing personalised customer care when recommending products.
• Provided an outstanding in-store experience through positive and attentive customer service.
• Maintained an easy-to-navigate stock room, ensuring products were stored and displayed in a numeric order.
• Opened, shelved and displayed new products in visually appealing and organised displays.
• Received and processed product returns.
• Provided service with a smile, offering personalised and helpful advice to best-meet customer needs.
• Maintained detailed understanding of current Fashion trends to better guide customer purchases.