Elise Hooper
Derby
Summary
I am a recent graduate from the University of Derby, where I graduated with Upper Second-Class Honours in Psychology. My academic experience included conducting a research dissertation examining the effects of social media and body appreciation on non-normative eating behaviours in adults, along with comprehensive studies in clinical approaches, psychological theories, and research methodologies.
I am now seeking an opportunity to apply the analytical, research, and interpersonal skills I developed during my studies in a professional setting. Highly motivated and committed to ongoing learning, I am driven by personal and professional growth. My key strengths include effective teamwork, strong communication abilities, and the capacity to work independently with initiative. I am adaptable, proactive in seeking clarity, and open to any training required to succeed in my role.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Bartender
Littleover Hotel
Derby, Derbyshire
11.2023 - Current
- Delivered exceptional customer service by greeting guests warmly and creating a welcoming, enjoyable atmosphere.
- Ensured guest safety by monitoring alcohol consumption and arranging transportation when necessary.
- Adhered to the 'Check 25' policy by verifying identification for age compliance and accurately recording refusals when required.
- Efficiently processed orders, managed billing, and handled payment transactions.
- Maintained strict adherence to food safety and hygiene standards to ensure guest protection.
- Possess in-depth knowledge of a wide range of beverages, providing expert advice and answering customer inquiries.
- Successfully managed a high-volume bar during live music events and busy periods, ensuring smooth operations and a top-tier guest experience.
Lane/Bar team member
Hollywood bowl
04.2022 - 09.2023
- Greeting customers on lanes, and making sure they have the best experience possible
- Take food and drink orders for customers and deliver them quickly and efficiently
- Performing shift duties; keeping the centre clean, clearing lanes, ensuring the bar is clean and presentable in order to make a welcoming environment.
- Efficiently dealing with all other customer requests
- Providing great service for birthday parties and other special events
- Managing all lanes during peak hours, and serving high volumes of guests in fast-paced service environments with exceptional customer care.
- Dealing with customer complaints appropriately.
- Complying with the 'Think 21' policy by checking customer identification and recording refusals when necessary.
- Running the bar and ensuring it is up to standard, by changing barrels when needed and maintaining bar stocks, replenishing when necessary.
Waitress/Bar team member
Harvester
05.2021 - 10.2021
- Taking beverage orders from customers or wait staff and serving drinks as requested, paying attention to detail and doing so in a timely manner.
- Delivering food from the kitchen to the guests and ensuring I follow health code standards.
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
- Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris.
- Providing a positive and friendly guest experience by interacting with customers.
- Balancing cash receipts and handling large amounts of money.
- Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment, and ensure that the restaurant complies with all food and safety regulations.
Customer service assistant
Wickes
03.2019 - 07.2020
- Greeting any customers and offering help and advice
- Being trained in multiple departments to have a better understanding of the advice I can give and providing higher quality customer service
- Dealing with large amounts of money and working on a till.
- Following strict health and safety and in house policies, ensuring all training is up to date and I am always up to date on policy.
- Ensuring the store is of a high standard, clean, safe, and tidy.
- Answering the phone and providing just as good customer service over the phone as in person
- Working with high value stock and replenishing the store.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Education
Undergraduate degree in Psychology - Psychology
University of Derby
09.2021 - 06.2024
A-Levels - Health and social care, Psychology, English Language
Netherthorpe Sixth Form
01.2019 - 01.2021
Skills
- Time Management
Successfully developed strong time management skills by balancing academic deadlines as a university student with the demands of fast-paced work environments - Sales
Proven ability to meet and exceed sales targets through effective upselling techniques and a strong understanding of customer needs
- Communication
Excelled in fast-paced environments by fostering effective communication within teams and delivering polite, friendly, and professional interactions with customers - Customer Service
Gained extensive customer service experience across various roles, consistently delivering exceptional service and ensuring customer satisfaction
Timeline
Bartender
Littleover Hotel
11.2023 - Current
Lane/Bar team member
Hollywood bowl
04.2022 - 09.2023
Undergraduate degree in Psychology - Psychology
University of Derby
09.2021 - 06.2024
Waitress/Bar team member
Harvester
05.2021 - 10.2021
Customer service assistant
Wickes
03.2019 - 07.2020
A-Levels - Health and social care, Psychology, English Language
Netherthorpe Sixth Form
01.2019 - 01.2021
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