Elisabetta Ampong
Rusholhume,Manchester
Summary
Dynamic professional with expertise in cash handling and POS systems, complemented by strong team leadership and management skills. Proficient in Microsoft Office, demonstrating exceptional organisational abilities and problem-solving acumen. Adept at training and development, with a keen ability to memorise menus and provide constructive criticism. Committed to leveraging these competencies to drive operational excellence and contribute to team success.
Overview
3
3
years of professional experience
Work History
Team Leader
Costa Coffee
Manchester , United Kingdom
08.2023 - Current
- Conducted staff meetings to assign workloads and discuss priority changes.
- Guided customer service team, enforcing policies and addressing staff inquiries.
- Maintained high-quality service standards through friendly, professional interactions.
- Efficiently entered customer orders and processed payments for food and beverages.
- Supported product selection tailored to individual customer requirements.
- Boosted brand reputation by delivering positive customer experiences.
- Handled cash and card payments during busy periods, reducing wait times for customers.
Team Leader
Bar Burrito
Manchester, Manchester Airport
03.2022 - 08.2023
- Delegated tasks to team members based on shop demand at each shift's start.
- Evaluated team performance and identified strengths and weaknesses.
- Resolved customer complaints by finding solutions with manager's approval, including processing refunds.
- Ensured compliance with general manager's instructions across all operations.
- Delivered quality service while maintaining a professional and friendly demeanor.
- Provided constructive feedback to enhance daily goal achievement.
Education
NVQ Level 1 - Accounting
Manchester College
ManchesterBusiness Administration
Manchester College
GCSEs - Maths
Manchester College
Business Administration Level 1 in Business Administration -
Manchester College
Skills
- Cash handling and POS expertise
- Team leadership and management
- Microsoft Office proficiency
- Organizational skills
- Problem solving
- Training and development
- Menu memorization
- Constructive criticism
Accomplishments
- Successfully trained and coached 3 junior staff members.
Custom
- Italian - Expert
- English - Fluent
Affiliations
- I love reading and learn new method of personal goal achievment.
References
References available upon request.
Timeline
Team Leader
Costa Coffee
08.2023 - Current
Team Leader
Bar Burrito
03.2022 - 08.2023
NVQ Level 1 - Accounting
Manchester College
Business Administration
Manchester College
GCSEs - Maths
Manchester College
Business Administration Level 1 in Business Administration -
Manchester College
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