Elisabeth Coles
Aviemore,United Kingdom
Summary
A highly skilled professional with expertise in network security and data protection, demonstrating strong capabilities in vulnerability assessment, phishing awareness, and risk management. Proven track record in team leadership and problem-solving, complemented by excellent verbal and written communication skills. Committed to enhancing organisational security through innovative solutions and effective time management.
Overview
2025
2025
years of professional experience
Work history
IT service desk analyst
Capgemini
Inverness, Highland
- Monitored performance metrics whilst identifying areas for improvement.
- Participated in on-call duties outside business hours that ensured 24 and 7 support availability.
- Improved service delivery by efficiently handling IT service requests.
- Regularly updated knowledge base articles, assisting in quick issue resolution.
- Documented all service desk queries for future reference.
- Maintained high standards of data privacy, ensuring client trust.
Shift Leader
Tesco Superstore
2018.10 - 2024.07
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organised production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep the business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Served as a reliable point-of-contact for upper management, communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Kept detailed records of shift activities, providing comprehensive reports to upper management when required.
- Prioritised tasks during busy periods to ensure timely delivery of orders or services.
- Identified areas for improvement whilst conducting routine audits on operations and services provided.
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
Barista
Explorer Cafe
2018.08 - 2018.10
- Maintained a clean and organised workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Barista Shift Lead
Costa Coffee
2018.02 - 2018.08
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined drink preparation processes for increased efficiency and reduced wait times.
- Achieved consistent positive feedback from customers with well-crafted beverages and attentive service.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Supported store management in achieving sales targets through active promotion of loyalty programs and special events.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
Customer Service Cashier
Tesco
2010.06 - 2018.02
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organised workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritising customer satisfaction.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Horse Groom
Alvie Stables
2007.07 - 2010.06
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Led horses from stables to fields and back to maintain control of animals.
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
- Prepared horses for riding, competitions and shows to condition animals to perform at best.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
- Upheld high standards of hygiene within stables, effectively reducing the spread of disease among the equine population.
- Fostered positive relationships with clients, providing exceptional care for their horses and addressing any concerns promptly.
Education
Bachelor of Science - Cyber Security
The Open University
Milton Keynes, United KingdomHigher - Geography
Kingussie High School
Kingussie, United KingdomSkills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Phishing Awareness
- Network Security
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Phishing Awareness
- Network Security
- Vulnerability Assessment
- Network protocols
- Two-Factor Authentication
- Mobile Security
- Application security
- Social Engineering
- Risk Assessment
- Data Security
- Time Management
- Verbal and written communication
- Vulnerability Assessment
- Network protocols
- Two-Factor Authentication
- Mobile Security
- Application security
- Social Engineering
Additional Information
I have dyslexia, so I may need clarification or make spelling and grammar errors. Please let me know if I need to elaborate.
hobbies
"I am very passionate about horses and even have one of my own. When I'm not at work, I find relaxation in either gaming or reading a book. I also enjoy photography, particularly of animals. Additionally, I love going on ski holidays."
Skills
- Risk Assessment
- Team Work
- Problem Solving
- Time Management
- Data Security
- Time Management
- Verbal and written communication
- IT Skills
Timeline
Shift Leader
Tesco Superstore
2018.10 - 2024.07
Barista
Explorer Cafe
2018.08 - 2018.10
Barista Shift Lead
Costa Coffee
2018.02 - 2018.08
Customer Service Cashier
Tesco
2010.06 - 2018.02
Horse Groom
Alvie Stables
2007.07 - 2010.06
Higher - Geography
Kingussie High School
IT service desk analyst
Capgemini
Bachelor of Science - Cyber Security
The Open University