Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic
Elisabeta Andreea Dancuta

Elisabeta Andreea Dancuta

London

Summary

Passionate and reliable hospitality professional with solid experience in customer service, efficient coordination of room service, and overall hotel support. I thrive on creating memorable guest experiences by ensuring timely and personalised service. Known for being approachable, calm under pressure, and highly organized. I adapt quickly to new environments and continuously seek opportunities to enhance my skills. Sociable individual passionate to serve in restaurant field. Keen on increasing customer loyalty and enhancing dining experience. Focused on working with team to create smooth workflow. Currently studying Business Management to prepare for future leadership roles in the hospitality industry.

Overview

5
5
years of professional experience

Work history

Restaurant Hostess

Calibre Recruitment
03.2025 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Distributed menus upon arrival of customers, expediting ordering process.

Room Service Waiter

Firmdale Hotels
01.2024 - 03.2025
  • Friendly and professional, with exceptional customer service abilities
  • Experienced in serving food and beverages to guests while maintaining a high level of comfort and satisfaction
  • Exceeded customer service expectations by providing friendly and courteous service to all guests

Waiter

Millennium and Copthorne Hotels
01.2022 - 01.2024
  • Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers
  • Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers

Housekeeper Supervisor

Soho House
02.2020 - 01.2022
  • Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
  • Managed team productivity and workflow to exceed quality standards.
  • Worked with front desk to respond promptly to all guest requests.

Education

Business Management - Business Management

Canterbury Christ Church University

Print and Graphic Design - Print And Graphic Design

Link Academy
06.2024

Skills

  • Excellent customer service & effective communication
  • Multitasking & performance under pressure
  • Team collaboration
  • Microsoft Office, POS systems, Adobe Creative Suite
  • Positive guest interaction

Custom

Timeline

Restaurant Hostess

Calibre Recruitment
03.2025 - Current

Room Service Waiter

Firmdale Hotels
01.2024 - 03.2025

Waiter

Millennium and Copthorne Hotels
01.2022 - 01.2024

Housekeeper Supervisor

Soho House
02.2020 - 01.2022

Business Management - Business Management

Canterbury Christ Church University

Print and Graphic Design - Print And Graphic Design

Link Academy
Elisabeta Andreea Dancuta