Highly accomplished, passionate and pragmatic People and Development Leader with extensive experience within the Financial Services sector. I excel at collaborating with senior leadership to drive strategic people initiatives that directly align with business objectives. Recognised for a commitment to excellence, confidently influencing stakeholders at all levels, and thriving under pressure to deliver impactful outcomes. My expertise spans strategic change management, leadership development, and fostering inclusive, high-performance cultures with people at the heart of everything I do.
Overview
16
16
years of professional experience
Work history
Performance manager
Skipton Building Society
Skipton, North Yorkshire
08.2017 - Current
Strategic Leadership: Covered Head of Digital's People Accountability, overseeing critical people-related functions.
Strategic People Investment: Accountable for Digital Department's colleague engagement and learning and development budgets.
Trusted Advisor: Act as trusted advisor, influencing Head of Engineering and Digital on People Services needs.
Stakeholder & Team Engagement: Lead, motivate, and engage teams and key stakeholders through effective communication and collaboration.
Workforce Planning: Align people capability and capacity with organisational needs.
Continuous Improvement: Drive continuous improvement in engagement, service quality, and delivery of benefits.
Ethical Leadership: Uphold transparency and ethical standards, fostering trust, autonomy, accountability, and ownership.
Trainer and Development Coach
Yorkshire Building Society
Bradford , West Yorkshire
06.2009 - 08.2017
Awarded for Customer Advocacy: Recognised for achieving optimal customer outcomes by identifying and remedying unnoticed customer detriment, demonstrating a strong ethical approach.
Led Professional Accreditation: Spearheaded the transformation of Mortgage Account Managers into Accredited Mortgage Account Managers through proactive workforce planning.
Enhanced Training & Coaching: Designed, delivered, and evaluated comprehensive training and coaching for YBS' Mortgage Collections, Recoveries & Legal team, including specialised modules.
Improved On-boarding Process: Successfully re-engineered new starter validation assessments, creating a comprehensive document that exceeded stakeholder expectations.
Developed Impactful Training Materials: Created highly commended visual training materials for new starters, officially adopted across multiple sites.
Achieved Top Coaching Ratings: Consistently received the highest attainable ratings in all Supervisor Observations for exceptional coaching and mentoring skills.
Professional Development & Mentorship: Undertook self-directed professional development to become a coach, trainer, and mentor for the Mortgage Legal & Recoveries Team.
Education
Master of Science - Strategic Leadership
Loughborough University
Loughborough
10.2019 - 10.2022
Chartered Manager Level 7 - People Management
CMI
10.2019 - 10.2019
Personnel Development Level 5 -
CIPD
10.2016 - 05.2017
Employee Network Leadership Program -
Radius
04.2001 - 04.2023
Effective Business Communication -
Diploma
05.2017 -
Mental Health First Aider -
Mental Health UK
Inclusive Recruitment -
Certified
Level 1 Certificate in Construction Skills - Plastering
Craven College
Skipton, North Yorkshire
02.2024 - 05.2024
Skills
Leadership & Talent Development
Change Management & Cultural Transformation
Stakeholder Engagement & Influence
Workforce Planning & Capability Alignment
Performance Enablement & Coaching
People Data & Analytics (Metrics & Insights)
Diversity, Equity & Inclusion
Generalist HR Practices & Service Delivery
Affiliations
Fitness and Walking
DIY home improvements
Accomplishments
Successfully led the implementation of a Matrix Management Structure into Skipton’s Digital Team (People Services & Technical), enabling efficient collaboration and resource allocation.
A ‘go to’ Leader across the business supporting other Leaders and SLT with the embedding of our ‘cultural renovation’, taking Digital from a 20% to 85% knowledge rate.
Accountability for the Digital Departments colleague engagement and learning and development budgets.
Proactively led the adoption and implementation of ‘Learning and Development days’ into Systems Development and Digital by employing strategic theories to secure buy-in from Senior Leaders.
Supported and influenced Head of Systems Development and Digital in developing the first cross-functional shared strategic priorities in H1 2023 resulting in more outcome focused deliverables.
Proactively influenced a multimillion-pound refurbishment of Skipton’s Head Office, based on post-pandemic research/analysis I conducted regarding future ways of working, aligning the physical environment with strategic objectives.
Demonstrated Increased capability and performance within my team through performance management, identifications of training needs and leveraging my expertise for up-skilling initiatives.
Consulted, designed, delivered, and evaluated numerous strategic-focused team days receiving an overall feedback rating of 4.5/5 stars.
Consistently recognised as ‘Leading’ in either performance and/or behaviours, with nominations for Leader & Colleague of the year. Latest nomination in 2024 for collaboration.
Implemented the Neurodiversity Networks strategic Roadmap for 2023/2024/2025, influencing many different business areas and implementing more inclusive practices.
References
References available upon request.
Timeline
Level 1 Certificate in Construction Skills - Plastering