Elisa Oseay
Dagenham,Barking and Dagenham
Summary
I am an energetic, motivated individual who is highly organised and skilled at balancing the needs of my managers and clients in both personal and professional capacities. Accomplished marketing experience in identifying the best method to reach the approropiate target audience. Highly skilled at increasing customer satisfaction, building loyal client bases, and minimising escalations. Dedicated to resolving customer inquiries promptly and professionally while achieving organisational goals. I am an overachiever who prioritizes tasks and achieves them with ease.
Overview
6
6
years of professional experience
Work history
PMO analyst
Tata Consultancy Services
London
2022.07 - Current
- Ensured adherence to quality standards with strict monitoring of project deliverables.
- Coordinated various project tasks for successful completion within set deadlines.
- Achieved deadline compliance with diligent tracking of project milestones.
- Assisted in budget preparation for cost-effective resource allocation.
- Handled conflict resolution amongst team members effectively, fostered a positive working environment.
Personal Assistant (Intern)
Magnet AMS
London
2021.06 - 2022.09
- Promptly processed mail, email and phone enquiries, minimising correspondence backlogs.
- Received and processed staff business expenses, maintaining excellent cash flow and budget management.
- Created engaging presentations using Microsoft PowerPoint.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Created and sent invoices, created customer market for research for client products.
Digital Marketing Assistant
Mimshack Agency
Canary Wharf, City of London
2021.01 - 2021.06
- Sourced influencers to create UGC and content for brands through social media platforms.
- Managed Mimshack social media accounts by composing content, engaging with followers in comments, monitoring activities, and researching trends.
- Tracked social media engagement to identify high-performing ideas for campaigns.
- Creative/Production assistant during shoots for the content creation for brands, (engaging with talent, working directly with videographer by handling the teleprompter)
- Reviewed and proofread creative content, verifying brand compliance across all communication channels.
- Planned and executed internal and external events, such as content shoots and influencer content.
Hospitality & Events Assistant
GIG Agency
Mayfair , London
2021.08 - 2021.12
- Created a warm, friendly atmosphere through positive guest interactions.
- Enabled smooth service delivery by participating in daily pre-shift briefings.
- Established and maintained cleaning schedules in line with food safety and hygiene regulations.
- Provided attentive, professional front-of-house service, checking reservations and showing guests to correct tables.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Home Carer
Homestead
Romford, Havering
2020.06 - 2021.02
- Demonstrated empathy towards family members during difficult times, offering emotional support when needed.
- Managed efficient household tasks such as grocery shopping, laundry and cleaning to maintain hygiene standards.
- Facilitated social integration activities for clients' mental stimulation and community engagement.
- Provided overnight care when required; ensuring peace of mind for both client and relatives.
- Provided companionship for elderly patients, reducing feelings of loneliness and isolation.
Education
Undergraduate Degree - Logistics Management
Canterbury Christ Church UniversityUndergraduate
Canterbury06.2022
A-Levels -
Leyton Sixth Form College
London08.2016
GCSE -
The Warren School
Romford09.2011
Timeline
PMO analyst
Tata Consultancy Services
2022.07 - Current
Hospitality & Events Assistant
GIG Agency
2021.08 - 2021.12
Personal Assistant (Intern)
Magnet AMS
2021.06 - 2022.09
Digital Marketing Assistant
Mimshack Agency
2021.01 - 2021.06
Home Carer
Homestead
2020.06 - 2021.02
Undergraduate Degree - Logistics Management
Canterbury Christ Church UniversityUndergraduate
A-Levels -
Leyton Sixth Form College
GCSE -
The Warren School