Elisa Anghel

• Resolved complaints swiftly, enhancing operational efficiency and guest satisfaction.
• Streamlined check-in procedure by efficiently managing guest documentation.
• Maintained robust security measures to safeguard guest personal information.
• Processed payments accurately to ensure smooth transaction flow.
• Managed lost property system for prompt return of misplaced items.
• Facilitated communication for non-English speaking guests using translation skills.
• Provided hotel information and recommendations to enhance guest experience.
• Assisted with concierge services, including taxi bookings and local attractions.

• Resolved complaints promptly, fostering customer trust and loyalty.
• Assisted in hosting events, ensuring successful execution of functions.
• Provided table service, guaranteeing guest comfort during meals.
• Communicated effectively with customers, enhancing rapport and encouraging repeat business.
• Took food orders, resulting in accuracy and timely service delivery.
• Set tables meticulously, elevating restaurant presentation standards.

Engaged in tendering project, achieving valuable insight into tendering operations.

Collaborated with Hill Group Construction on real estate work experience programme to develop community space, enhancing adaptability and essential teamwork skills.