Eliot De Vegas
London,West Brompton
Summary
Personable and professional with natural ability to connect with people and create welcoming environment. Skilled in communication and problem-solving, ensuring guests satisfaction and smooth operations. Committed to delivering exceptional service and enhancing guest experience in Hotel Concierge role.
Reliable Concierge in Luxury Residential Apartments offers excellent communication and good judgment to effectively meet management and team needs. Proactive planner and problem solver.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
32
32
years of professional experience
14
14
years of post-secondary education
Work history
Concierge Luxury Residential Apartments
Chelsea Harbour
London, London
2005.12 - 2023.09
- Ensured smooth operations for daily concierge activities.
- Handled complaints professionally, resolving issues promptly.
- Collaborated efficiently with team members for streamlined operations.
- Managed front desk operations effectively during peak hours.
- Maintained professional demeanour whilst dealing with difficult situations.
- Instructed maintenance staff to service rooms with known issues.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Hotel Concierge
MayFair Intercontinental Hotel
London, MayFair
1991.11 - 2005.11
- Issued guest room keys with advice on location and access.
- Arranged transportation for guests, ensuring timely arrival at destinations.
- Handled luggage storage tasks efficiently, adding convenience for early arrivals or late departures.
- Facilitated smooth check-in and check-out procedures with attention to detail.
- Recommended hotel services to upsell dining, bar and spa experiences.
- Collaborated with other hotel departments, improving overall service quality.
- Managed incoming calls effectively using switchboard systems.
- Conducted regular stock checks of concierge supplies, keeping everything in order.
- Reconciled floats and administered petty cash systems.
- Improved hotel reputation with high-quality customer service.
- Assisted guests in navigating the city by providing maps and directions.
- Coordinated with housekeeping staff for room readiness, ensuring a seamless check-in process.
Education
10 Year Long Service Award - Residential Property Management
Harrods Ltd
London 2007.05 - 2018.01
Hotel And Catering Management - Hospitality
International Correspondence School I C S
London 1981.03 - 1982.09
The Royal Society Of Arts Stage II - English Language
Inner London Education Authority
London 1969.03 - 1970.07
Skills
- Guest relations
- Flexibility in schedule
- Complaint resolution
- Friendly and approachable
- Conflict resolution aptitude
- Communication excellence
- Hospitality services
Affiliations
- Music Content Creator YouTube
Accomplishments
10 Year Long Service Award Harrods Ltd
Timeline
10 Year Long Service Award - Residential Property Management
Harrods Ltd
2007.05 - 2018.01
Concierge Luxury Residential Apartments
Chelsea Harbour
2005.12 - 2023.09
Hotel Concierge
MayFair Intercontinental Hotel
1991.11 - 2005.11
Hotel And Catering Management - Hospitality
International Correspondence School I C S
1981.03 - 1982.09
The Royal Society Of Arts Stage II - English Language
Inner London Education Authority
1969.03 - 1970.07