Elina Vanaga
Milton Keynes
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
8
8
years of professional experience
Work History
Customer Service Assistant
Radley UK LTD
08.2020 - 08.2023
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Maintained clean and organized work environment to maintain customer safety.
- Answered customer questions about product availability and shipment times.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Managed 60+ incoming calls each day with utmost professionalism and knowledgeable service.
Receptionist
Jurys Inn
01.2020 - 08.2020
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Provided clerical support to company employees, including copying, faxing and file management.
- Answered enquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Operated cash register for cash, check and credit card transactions.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Delivered front of house duties with warm and professional manner.
Sales Representative & Admin
Missoma
06.2017 - 11.2019
- Responded to customer concerns and dealt with issues.
- Gathered, sorted, distributed and sent mail and packages.
- Created invoices for customers' purchases, prepared packages for shipment, and arranged courier delivery.
- Automated office operations and managed client correspondence, record tracking and data communications.
- Collected and processed payments.
- Resolved customer concerns promptly to maintain satisfaction.
- Enhanced business development through proactive networking and relationship-building strengths.
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
- Managed office inventory to ensure timely ordering and replenishment of low-level stock.
Order Management/Admin
Matches Fashion
04.2015 - 04.2017
- Picked & packed luxury items and created labels worldwide.
- Liaised with suppliers and maintained stock levels.
- Provided excellent customer service and followed up with clients.
- Responded to telephone and in-person requests for information.
- Managed office inventories, restocking supplies and placing purchase orders to maintain adequate stock levels.
- Managed clerical needs of employees, including administrative support, file management and stationery supplies.
Education
Diploma of Higher Education - Hospitality
Dobeles Vidusskola
Dobele05.2014
2012
Skills
- Bilingual - Fluent in Latvian and English
- Administrative skills (Word, Excel, PowerPoint, Outlook)
- Sales expertise & negotiating skills
- Quick problem solver
- Strong customer service orientation
- Cash and card processing
- Professional written and verbal communication
- Complaint resolution
- Stocking and replenishing
- Order fulfillment
- File Coordination
Languages
English
Fluent
Latvian
Native
Timeline
Customer Service Assistant
Radley UK LTD
08.2020 - 08.2023
Receptionist
Jurys Inn
01.2020 - 08.2020
Sales Representative & Admin
Missoma
06.2017 - 11.2019
Order Management/Admin
Matches Fashion
04.2015 - 04.2017
Diploma of Higher Education - Hospitality
Dobeles Vidusskola
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