Elina Tuomaala
Ingatestone,Essex
Summary
A dedicated and driven professional with a passion for data analysis, backed by robust analytical and decision-making abilities honed through diverse work experiences. Thrives under pressure, adept at adapting to evolving situations, and known for unwavering attention to detail. Exceptional communication skills and a strong commitment to delivering top-notch customer service. Experienced in coaching and proficient in Microsoft Office and Microsoft Dynamics 365 CRM. Fluent in Finnish and holds a full driving license .
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service Executive
GIMO
London
2023.08 - Current
Responded to gambling related customer queries and provided excellent customer service.
Customer Service Host
DigiOutsource
London
2020.01 - 2023.02
Responded to gambling related customer queries and provided excellent customer service.
Assisted risk and fraud departments with emails and calls.
Assisted responsible gambling department with calls.
Reporting fraudulent and abusive accounts to correct departments.
Training new hosts.
Managing customers accounts using CRM.
Cook, Waitress
Grilli-Pojat
Seinäjoki
2018.02 - 2019.12
Prepare ingredients, cook and take orders.
Cook, Waitress
Farida Ay
Seinäjoki
2016.10 - 2018.02
Prepare ingredients, cook and take orders.
Plumber
LVI-Tekniikka J. Viita
Lapua
2016.05 - 2016.08
Various HVAC work.
Plumber
MT Putkimiehet
Seinäjoki
2014.05 - 2014.07
Various HVAC work.
Education
Skills Bootcamp, funded by Department for Education, Data Analysis
Open Classrooms
2023.06 - 2023.10
Building Maintenance Technology, Plumber
Sedu
Seinäjoki 2012.09 - 2015.05
Skills
- Clean and prepare data for analysis
- Analyse data to identify trends
- Query a relational database with SQL
- Create data visualization and dashboards
- Attention to detail
- Data confidentiality
Languages
Finnish
Native
English
Advanced
Timeline
Customer Service Executive
GIMO
2023.08 - Current
Skills Bootcamp, funded by Department for Education, Data Analysis
Open Classrooms
2023.06 - 2023.10
Customer Service Host
DigiOutsource
2020.01 - 2023.02
Cook, Waitress
Grilli-Pojat
2018.02 - 2019.12
Cook, Waitress
Farida Ay
2016.10 - 2018.02
Plumber
LVI-Tekniikka J. Viita
2016.05 - 2016.08
Plumber
MT Putkimiehet
2014.05 - 2014.07
Building Maintenance Technology, Plumber
Sedu
2012.09 - 2015.05