Elina Tuomaala
Ingatestone,Essex
Summary
A dedicated and driven professional with a passion for data analysis, backed by robust analytical and decision-making abilities honed through diverse work experiences. Thrives under pressure, adept at adapting to evolving situations, and known for unwavering attention to detail. Exceptional communication skills and a strong commitment to delivering top-notch customer service. Experienced in coaching and proficient in Microsoft Office and Microsoft Dynamics 365 CRM. Fluent in Finnish and holds a full driving license .
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service Executive
GIMO
London
08.2023 - Current
Responded to gambling related customer queries and provided excellent customer service.
Customer Service Host
DigiOutsource
London
01.2020 - 02.2023
Responded to gambling related customer queries and provided excellent customer service.
Assisted risk and fraud departments with emails and calls.
Assisted responsible gambling department with calls.
Reporting fraudulent and abusive accounts to correct departments.
Training new hosts.
Managing customers accounts using CRM.
Cook, Waitress
Grilli-Pojat
Seinäjoki
02.2018 - 12.2019
Prepare ingredients, cook and take orders.
Cook, Waitress
Farida Ay
Seinäjoki
10.2016 - 02.2018
Prepare ingredients, cook and take orders.
Plumber
LVI-Tekniikka J. Viita
Lapua
05.2016 - 08.2016
Various HVAC work.
Plumber
MT Putkimiehet
Seinäjoki
05.2014 - 07.2014
Various HVAC work.
Education
Skills Bootcamp, funded by Department for Education, Data Analysis
Open Classrooms
06.2023 - 10.2023
Building Maintenance Technology, Plumber
Sedu
Seinäjoki 09.2012 - 05.2015
Skills
- Clean and prepare data for analysis
- Analyse data to identify trends
- Query a relational database with SQL
- Create data visualization and dashboards
- Attention to detail
- Data confidentiality
Languages
Finnish
Native
English
Advanced
Timeline
Customer Service Executive
GIMO
08.2023 - Current
Skills Bootcamp, funded by Department for Education, Data Analysis
Open Classrooms
06.2023 - 10.2023
Customer Service Host
DigiOutsource
01.2020 - 02.2023
Cook, Waitress
Grilli-Pojat
02.2018 - 12.2019
Cook, Waitress
Farida Ay
10.2016 - 02.2018
Plumber
LVI-Tekniikka J. Viita
05.2016 - 08.2016
Plumber
MT Putkimiehet
05.2014 - 07.2014
Building Maintenance Technology, Plumber
Sedu
09.2012 - 05.2015
Similar Profiles
Alla KuryloAlla Kurylo
Senior Project Manager at GIMO Global Interactive Marketing Online LtdSenior Project Manager at GIMO Global Interactive Marketing Online Ltd
Linnéa HesslidLinnéa Hesslid
Wait Staff Member at Gimo HerrgårdWait Staff Member at Gimo Herrgård
Susan FogielSusan Fogiel
Merchandising consultant at And DaughterMerchandising consultant at And Daughter
Samuel VernonSamuel Vernon
Motor Vehicle Valeter & Maintenance at Envirovan RentalMotor Vehicle Valeter & Maintenance at Envirovan Rental
Charlie VernonCharlie Vernon
Air Conditioning Refrigeration Engineer Assistant at Christy Cooling Services LtdAir Conditioning Refrigeration Engineer Assistant at Christy Cooling Services Ltd