Summary
Work History
Education
Skills
Timeline
Generic

Elim GEBREZGI

Salford

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Work History

Customer Service Advisor

Teleperformance
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Warehouse Team Leader

Bread Factory
  • Supervised warehouse operations by managing employees during shifts.
  • Adhered to industry best practices for warehousing, material handling, and documentation.
  • Performed inventories and stocked new equipment and Product.
  • Maximized storage capacity by designing strategic warehouse layouts that facilitated optimal use of available space.

Customer Assistant

Expo
  • Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
  • Processed returns and exchanges efficiently, minimizing wait times for customers.
  • Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
  • Built strong relationships with customers by providing personalized recommendations and attentive service.

Education

Level 1 Certification Customer Service -

Back To Work Group
Manchester England
12.2023

Level 2 Team Leading -

Back To Work Group
Manchester England
12.2023

Certificate -

Nebdon Dental Clinic
London
05.2023

Skills

  • Call center experience
  • Customer Relations
  • Call Center Operations
  • KPI Monitoring
  • Customer Focus
  • Complaint Handling
  • Problem-solving abilities

Timeline

Customer Service Advisor

Teleperformance

Warehouse Team Leader

Bread Factory

Customer Assistant

Expo

Level 1 Certification Customer Service -

Back To Work Group

Level 2 Team Leading -

Back To Work Group

Certificate -

Nebdon Dental Clinic
Elim GEBREZGI