Summary
Overview
Work history
Education
Skills
Timeline
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Elijah Keating

New Brighton

Summary

Dedicated professional with a strong foundation in the hospitality industry, demonstrating exceptional customer service and cash handling skills. Known for organised and reliable work ethic, with proven expertise in late-night shift adaptability and quality control. Adept at food preparation and utilising up-selling techniques to enhance customer satisfaction. Committed to leveraging professional etiquette and industry understanding to drive success in future roles.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work history

Cocktail bartender

Red Door
Liverpool
02.2023 - 07.2023
  • Maintained cleanliness of bar area, ensuring a welcoming atmosphere.
  • Collaborated effectively with team members during rush hours for efficient service delivery.
  • Memorized extensive menu and meticulously crafted cocktails to meet exceptional quality standards.
  • Checked identification of customers to verify age requirements for purchase of alcohol, promoting responsible drinking habits.
  • Managed opening and closing duties including restocking the bar and preparing garnishes for next shift, ensuring smooth transitions between shifts.
  • Upheld strict hygiene practices in line with health and safety regulations.

Warehouse operator

B&M Retail
Liverpool
11.2022 - 03.2023
  • Followed all health and safety guidelines, contributing to a safe workplace environment.
  • Packaged products securely for prevention of damage during transportation process.
  • Picked orders accurately, reducing instances of return or exchange.
  • Stacked pallets, creating an organised storage system.
  • Utilized a low level order picker for product packaging
  • Employed appropriate manual handling practices to routinely lift and move products weighing up to 25kg.

Bar back & bartender

Heebie Jeebies
Liverpool
06.2022 - 01.2023
  • Checked identification of customers to ensure legal drinking age compliance.
  • Collaborated with team members to provide seamless service during busy periods.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Resolved customer complaints promptly to maintain good relationships.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Handled cash transactions securely minimizing risk of theft or fraud.

Sandwich artist

Subway
02.2022 - 06.2022
  • Exhibited proficiency in using various kitchen equipment safely, reducing workplace accidents.
  • Delivered high-quality food preparation with attention to detail and presentation.
  • Upheld store cleanliness standards, resulting in positive health inspections.
  • Encouraged use of loyalty cards or special promotions among customers; increased brand awareness.
  • Showcased creativity whilst designing custom sandwiches based on customers' preferences.
  • Responded promptly to customer inquiries or complaints, improving overall client satisfaction.
  • Ensured customer satisfaction by providing excellent service.
  • Kept track of inventory to avoid shortages during peak hours.

Shift leader

Wetherspoons
05.2021 - 01.2022
  • Implemented new procedures which boosted overall productivity.
  • Fostered teamwork amongst employees, enhancing workplace synergy and morale.
  • Ensured smooth operational flow by effectively managing shift schedules.
  • Facilitated positive work culture through open communication and feedback sessions.
  • Provided thorough training to new employees, enhancing their job competence quickly.
  • Assisted customers in product selection, improving sales figures consistently.
  • Maintained high standards of customer service for improved satisfaction ratings.


Education

A-Levels - English Literature

Hugh Baird College
Bootle
09.2019 - 05.2021

English Language

Hugh Baird College
Bootle
09.2019 - 05.2021

Skills

  • Professional etiquette
  • Late-Night shift adaptability
  • Organised and reliable
  • Hospitality industry understanding
  • Cash handling
  • Customer Service
  • Food preparation
  • Quality Control
  • Up-selling techniques

Timeline

Cocktail bartender

Red Door
02.2023 - 07.2023

Warehouse operator

B&M Retail
11.2022 - 03.2023

Bar back & bartender

Heebie Jeebies
06.2022 - 01.2023

Sandwich artist

Subway
02.2022 - 06.2022

Shift leader

Wetherspoons
05.2021 - 01.2022

A-Levels - English Literature

Hugh Baird College
09.2019 - 05.2021

English Language

Hugh Baird College
09.2019 - 05.2021

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