Elijah Keating
New Brighton
Summary
Dedicated professional with a strong foundation in the hospitality industry, demonstrating exceptional customer service and cash handling skills. Known for organised and reliable work ethic, with proven expertise in late-night shift adaptability and quality control. Adept at food preparation and utilising up-selling techniques to enhance customer satisfaction. Committed to leveraging professional etiquette and industry understanding to drive success in future roles.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Cocktail bartender
Red Door
Liverpool
2023.02 - 2023.07
- Maintained cleanliness of bar area, ensuring a welcoming atmosphere.
- Collaborated effectively with team members during rush hours for efficient service delivery.
- Memorized extensive menu and meticulously crafted cocktails to meet exceptional quality standards.
- Checked identification of customers to verify age requirements for purchase of alcohol, promoting responsible drinking habits.
- Managed opening and closing duties including restocking the bar and preparing garnishes for next shift, ensuring smooth transitions between shifts.
- Upheld strict hygiene practices in line with health and safety regulations.
Warehouse operator
B&M Retail
Liverpool
2022.11 - 2023.03
- Followed all health and safety guidelines, contributing to a safe workplace environment.
- Packaged products securely for prevention of damage during transportation process.
- Picked orders accurately, reducing instances of return or exchange.
- Stacked pallets, creating an organised storage system.
- Utilized a low level order picker for product packaging
- Employed appropriate manual handling practices to routinely lift and move products weighing up to 25kg.
Bar back & bartender
Heebie Jeebies
Liverpool
2022.06 - 2023.01
- Checked identification of customers to ensure legal drinking age compliance.
- Collaborated with team members to provide seamless service during busy periods.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Resolved customer complaints promptly to maintain good relationships.
- Created an inviting atmosphere through friendly interaction with customers.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Handled cash transactions securely minimizing risk of theft or fraud.
Sandwich artist
Subway
2022.02 - 2022.06
- Exhibited proficiency in using various kitchen equipment safely, reducing workplace accidents.
- Delivered high-quality food preparation with attention to detail and presentation.
- Upheld store cleanliness standards, resulting in positive health inspections.
- Encouraged use of loyalty cards or special promotions among customers; increased brand awareness.
- Showcased creativity whilst designing custom sandwiches based on customers' preferences.
- Responded promptly to customer inquiries or complaints, improving overall client satisfaction.
- Ensured customer satisfaction by providing excellent service.
- Kept track of inventory to avoid shortages during peak hours.
Shift leader
Wetherspoons
2021.05 - 2022.01
- Implemented new procedures which boosted overall productivity.
- Fostered teamwork amongst employees, enhancing workplace synergy and morale.
- Ensured smooth operational flow by effectively managing shift schedules.
- Facilitated positive work culture through open communication and feedback sessions.
- Provided thorough training to new employees, enhancing their job competence quickly.
- Assisted customers in product selection, improving sales figures consistently.
- Maintained high standards of customer service for improved satisfaction ratings.
Education
A-Levels - English Literature
Hugh Baird College
Bootle 2019.09 - 2021.05
English Language
Hugh Baird College
Bootle 2019.09 - 2021.05
Skills
- Professional etiquette
- Late-Night shift adaptability
- Organised and reliable
- Hospitality industry understanding
- Cash handling
- Customer Service
- Food preparation
- Quality Control
- Up-selling techniques
Timeline
Cocktail bartender
Red Door
2023.02 - 2023.07
Warehouse operator
B&M Retail
2022.11 - 2023.03
Bar back & bartender
Heebie Jeebies
2022.06 - 2023.01
Sandwich artist
Subway
2022.02 - 2022.06
Shift leader
Wetherspoons
2021.05 - 2022.01
A-Levels - English Literature
Hugh Baird College
2019.09 - 2021.05
English Language
Hugh Baird College
2019.09 - 2021.05