Elijah Jelves
Southport
Summary
Dedicated professional with a strong foundation in customer service and security operations, adept at handling complaints and resolving conflicts with clear communication and attention to detail. Proven ability to maintain resilience under pressure while ensuring data protection and effective team collaboration. Committed to leveraging problem-solving skills to enhance operational efficiency and achieve career growth in dynamic environments.
Overview
4
4
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work history
Security Operations
Kingdom Security
Southport
03.2024 - 06.2025
- Clear and professional communication in high-pressure environments
- Skilled in conflict resolution and de-escalation
- Quick-thinking and effective problem-solving under pressure
- Strong understanding of confidentiality and data protection
- Friendly, respectful, and customer-focused approach
- Confident handling complaints and difficult conversations
- Adheres to procedures and works well within structured systems
- Calm, resilient, and dependable in fast-paced settings
Bartender
The Railway
Mirfield, West Yorkshire
01.2023 - 07.2023
- Excellent verbal communication and active listening with diverse customers
- Strong customer service skills developed in a fast-paced hospitality environment
- Experienced in handling complaints calmly and professionally
- Proven ability to multitask and stay organised under pressure
- Confident in managing transactions and following procedures accurately
- Friendly, patient, and approachable approach to customer interaction
- Team player with a flexible and reliable work ethic
Production Operative
Longley's Concrete
Mirfield
09.2022 - 12.2022
- Strong attention to detail and accuracy in following processes
- Reliable and punctual with a solid work ethic and commitment to quality
- Clear communication with team members to ensure smooth operations
- Experience working under pressure and meeting tight deadlines
- Good understanding of health, safety, and compliance procedures
- Able to follow structured systems and company protocols
- Problem-solving mindset when dealing with issues
- Adaptable and willing to take on new tasks or learn new systems
Machine Operator
John Cottons
Mirfield
10.2021 - 07.2022
- Excellent attention to detail and accuracy in routine tasks
- Confident following instructions and set procedures consistently
- Strong problem-solving when identifying and fixing machine issues
- Effective communication with team members and supervisors
- Reliable, punctual, and committed to high work standards
- Calm and focused under pressure in fast-paced environments
- Adheres to health, safety, and operational compliance
- Quick to learn new systems, tools, and processes
Trainee Landscape Gardener
Dyemangate
05.2021 - 10.2021
- Worked as part of a team doing all aspects of gardening focusing mainly on landscaping.
- Trained on all power tools and machinery and learnt fence building.
- Used my bricklaying skills when doing borders.
- Learnt all aspects of lawn management and tree pruning.
Education
Level 4 GCSE - English
Mirfield Free Grammar School
06.2014 - 06.2019
Level 4 GCSE - Math's
Mirfield Free Grammar School
06.2014 - 06.2019
Level 4 GCSE - IT
Mirfield Free Grammar School
06.2014 - 06.2019
Level 1 Diploma - Bricklaying
Brunel Construction Centre
09.2019 - 09.2020
Security SIA accreditation - undefined
03.2024 - 04.2024
Skills
- Customer service
- Attention to detail
- Conflict resolution
- Data protection
- Clear communication
- Problem solving
- Resilience under pressure
- Complaint handling
- Security operations
- Team collaboration
Certification
- Security SIA accreditation, 03/01/24
- Full First Aid, 04/01/24
Personal Information
Date of birth: 11/03/03
References
References available upon request.
Timeline
Security Operations
Kingdom Security
03.2024 - 06.2025
Security SIA accreditation - undefined
03.2024 - 04.2024
Bartender
The Railway
01.2023 - 07.2023
Production Operative
Longley's Concrete
09.2022 - 12.2022
Machine Operator
John Cottons
10.2021 - 07.2022
Trainee Landscape Gardener
Dyemangate
05.2021 - 10.2021
Level 1 Diploma - Bricklaying
Brunel Construction Centre
09.2019 - 09.2020
Level 4 GCSE - English
Mirfield Free Grammar School
06.2014 - 06.2019
Level 4 GCSE - Math's
Mirfield Free Grammar School
06.2014 - 06.2019
Level 4 GCSE - IT
Mirfield Free Grammar School
06.2014 - 06.2019
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