Elif Gamze Ture

Credit Control:

• Monitor outstanding balances and chase overdue payments.
• Monitoring multiple shared mailboxes, ensuring queries are resolved efficiently.
• Review all incoming direct debit payments in a timely manner and ensuring payments are posted to correct accounts, for both UK and foreign dealers.
• Determining workload and allocating tasks on a weekly basis.
• Running the debt report on a monthly basis, ensuring it is correctly formatted in Excel.
• Checking wire reports and downloading Bacs reports.
• Processing Sage payments.

Business Support:

• Ensured all invoices and statements were printed and posted out on time and on correct letterhead paper.
• Requesting and sending out copy invoices and remittances when required.
• Dealing with general queries via email and telephone.
• Kept track of stationary stock levels.

• Calculated billings and hotel charges and provided receipts.
• Dealt with queries, escalating issues and complaints to management when necessary.
• Maintained tidy work area to support cleanliness and quality standards.
• Organised guest transport to support smooth airport transfers.
• Scheduled and made reservations for guests using hotel and management software.
• Greeted guests and facilitated check-in and check-out procedures.

• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Chased overdue payments from customers via telephone.
• Managed bookings and scheduled classes.
• Assisted customers with completing membership paperwork.
• Increased customer satisfaction by resolving issues.

• Updated product labelling and pricing to reflect discounts and offers.
• Resolved customer complaints with proactive problem-solving skills.
• Completed opening and closing duties in line with established schedule.
• Operated cash tills with accuracy and processed cash and card transactions.
• Built rapport with new and existing customers to boost client retention.