Elif Bener
Norwich
Summary
Experienced Lloyds Bank professional with 7 years of customer-facing expertise, combined with a recent degree in Business Management (2025). Strong understanding of customer behaviour, digital engagement, and brand interaction, developed through frontline banking experience and academic study. Passionate about social and digital marketing, with the ability to translate customer insights into engaging content and effective digital strategies. Seeking to transition into a Social & Digital Assistant Marketing Manager role to support impactful campaigns and enhance customer engagement across digital platforms.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
Lloyds Bank
07.2019 - Current
- Deliver exceptional face-to-face customer service to cultivate trust and foster long-term relationships.
- Analysed customer needs, behaviours and expectations to inform targeted marketing strategies.
- Facilitated customer transition to digital banking tools, enhancing overall digital engagement.
- Resolved customer issues promptly to enhance satisfaction and loyalty.
- Collaborated with team members to achieve branch performance and service targets.
- Cultivated strong awareness of Lloyds Bank products, services, and brand values to enhance customer engagement.
Education
Bachelor of Business Administration - business managment
University of Hull
Kingston upon Hull01-2025
Skills
- Social and Digital Marketing Principles
- Customer Insight and Behaviour Analysis
- Content Creation and Engagement Strategies
- Digital Banking and Online Customer Support
- Communication and Stakeholder Collaboration
- Campaign Support and Performance Awareness
- Data Analysis and Attention to Detail
- Brand awareness and customer experience
Timeline
Customer Service Assistant
Lloyds Bank
07.2019 - Current
Bachelor of Business Administration - business managment
University of Hull