Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Elidona Luka

Essex

Summary

Dedicated to embodying the qualities of an exceptional employee, I possess an extensive understanding of the attributes essential for success in any organisation. As a meticulously presented individual, I consistently deliver high quality work that surpasses industry standards. I am a highly motivated and detail-orientated candidate with a strong background in catering and administrating. In pursuit of an entry level position within administration, I aim to leverage my profound expertise to make significant contributions to a dynamic team while further honing my professional skills.

Overview

7
7
years of professional experience

Work history

Business Owner

Elidona's Cakes
05.2020 - Current
  • Creating & Baking Custom Cakes for events such as Birthdays & Anniversaries
  • Promoting the business online
  • Delivering cakes
  • Communicating with customers and creating ideas suiting their specific needs.

Bar Manager

Luka's Wine Bar
Stretford
07.2021 - 06.2023
  • Ordered beverage and equipment stock by analysing sales and customer trends.
  • Protected brand image by delivering exceptional bar presentation and maintenance.
  • Organised special events and functions and corporate lunches.
  • Planned staffing levels based on evolving service demands.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Offered discounts and promotions to encourage purchases.
  • Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.

Social Media Manager

Luka's Wine Bar & Emilia's Della Roma Restaurant
Stretford
07.2021 - 06.2023
  • Managed social media accounts such as Instagram and Facebook.
  • Advertised events and promoting products.
  • Produced photo and video content with excellent editing skills.
  • Brainstormed to generate original online campaign ideas, innovative social engagement strategies and compelling digital content.
  • Interacted with followers and potential customers daily, communicating product information and answering questions.

Sale - Barista

Amphora Cafe
11.2018 - 07.2022
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
  • Created speciality drinks according to exact customer requests and preferences.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.

Waitress

Emilia's Della Roma
Stretford
04.2016 - 11.2018
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.

Education

St Anthony's Catholic College

Beauty Therapy

Trafford College
Stretford
01/2017 - 01/2018

Skills

  • Coaching leadership
  • Revenue growth
  • Brand management
  • Financial leadership
  • Cost controls
  • Safe food handling
  • Sanitation
  • Recruitment and hiring
  • Shift scheduling
  • Relationship building
  • Budgeting
  • Excellent multi-tasking ability
  • Clear oral/written communication
  • Enquiry handling
  • Advanced beverage knowledge
  • Highly responsible and reliable
  • Efficient under pressure
  • Extensive hospitality background
  • Upbeat, outgoing and positive
  • Delivering files
  • Problem resolution
  • Data organisation
  • Detail-orientated
  • Data entry
  • Excellent telephone and email etiquette

Languages

English
Fluent
Albanian
Fluent

Timeline

Bar Manager

Luka's Wine Bar
07.2021 - 06.2023

Social Media Manager

Luka's Wine Bar & Emilia's Della Roma Restaurant
07.2021 - 06.2023

Business Owner

Elidona's Cakes
05.2020 - Current

Sale - Barista

Amphora Cafe
11.2018 - 07.2022

Waitress

Emilia's Della Roma
04.2016 - 11.2018

St Anthony's Catholic College

Beauty Therapy

Trafford College
01/2017 - 01/2018
Elidona Luka