Elias Aliu

His Majesty's Revenue and Custom

Analyze information from large-scale data comprised of Big Coms, Corp. customer feedback through survey responses, call logs, and other data sources. Perform detailed analysis, give insight into customer pain points, recommend potential improvements and business solutions, and assist with implementation.

Key Duties

● Provide customer examples and data for reported issues, work cross-functionally with support teams to establish workarounds for issues requiring funding for permanent resolution, and conduct tests on development fixes to ensure changes are working as expected

● Report metrics on customer feedback, customer service call logs, and customer order history, and use data to understand the customer experience; retrieve customer data for new user outreach campaigns • Develop new features focused on improving the customer experience, detecting technical issues, and identifying users impacted by those issues

Key Achievements

● Translate business requirements and technical information into non-technical terms for communication and collaboration with development, operations, and leadership groups

● Serve as first line of support for data issues and data subject matter expert (SME) for client

Investigated data repositories for upcoming projects and initiatives. Determined which ETL processes were impacted, and the best approach to query certain data based on the initial business need and architecture. Collaborated with business partners and subject matter experts to validate research.

Key Duties

● Produced technical requirements and user stories for data warehousing projects to accommodate enterprise solutions; topics included maintaining legacy processes, adding new member populations to analytics repositories, consuming data for extracts and reports, and utilizing the growing data lake

● Collected, analyzed, developed, documented, and communicated business strategy requirements

Key Achievements

• Contributed to the business short-and long-term planning sessions and provided input (from a business and IT perspective) to ensure understanding of business goals and direction

Internship focused on database management and application support for third party applications, such as PeopleSoft and TradeShift.

Key Duties

● Investigated and fixed technical issues in the integration of digital documents between front-end and back end applications; successfully assisted company and client online interactions

● Worked with and assisted client facility management teams in investigating and resolving issues within respective applications

Key Achievements