Eliana LOBO DE PINA CUNHA
Manchester, UK
Summary
A personable and driven professional with a strong work ethic and experience across retail and healthcare environments. Passionate about delivering exceptional customer service, building genuine connections, and understanding individual needs to enhance customer experience. Demonstrates strong organisational, communication, and problem-solving skills, with the ability to support team performance and ensure smooth day-to-day operations. Committed to maintaining high standards, adapting to different working environments, and consistently exceeding expectations.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Keyholder
Moss
Manchester
2026.03 - Current
- Supported the management team with opening and closing procedures, ensuring store security and operational readiness. Managed cash handling processes, including cashing up and reconciling tills accurately.
- Processed refunds and exchanges efficiently while promoting alternative products to maximise sales. Approved discounts in line with company policies.
- Acted as a team leader, delegating tasks and supporting colleagues to ensure smooth daily operations. Monitored and drove performance through KPIs (Key Performance Indicators). Motivated team members to achieve sales targets and deliver excellent customer experiences.
- Managed stock operations, including ship-from-store orders, receiving deliveries, and booking in inventory. Supported stockroom organisation to ensure efficient product flow and availability.
Sales associate
Moss
Manchester
2025.12 - 2026.03
- One of the top sellers within the first month of the contract. In 8 weeks, achieved £41K in sales.
- Styled clients for weddings, black-tie events, and other special occasions, providing expert guidance on suit selection, fit, and fabric, and carrying out alterations to ensure a perfect fit.
- Contributed to achieving and exceeding store sales targets through proactive selling and teamwork.
- Delivered an exceptional customer experience through personalised, attentive service.
- Supported marketing initiatives by setting up promotional displays.
Sales Assistance
MANGO
Manchester
2024.11 - 2025.02
- Assisted customers in finding the perfect fit and style, ensuring a positive shopping experience.
- Utilized effective persuasion techniques to successfully increase MLY membership sign-ups.
- Maintained high store presentation standards, ensuring the shop reflected brand values.
- Proficient in facilitating online sales, improving customer satisfaction and retention.
- Received consistent positive feedback for providing expert clothing advice.
- Built strong relationships with repeat customers, boosting sales and brand loyalty.
Sales Associate
Hugo Boss
Manchester
2022.09 - 2024.03
- Achieved £154,000 in sales within one year as a part-time employee, demonstrating strong sales skills and a quick learning ability despite having no prior experience in retail.
- Captured and maintained CRM data, ensuring accurate tracking of customer interactions and contributing to the store's efforts to reach sales targets.
- Participated in regular training sessions, including Boss University, to continuously enhance product knowledge and customer service skills.
- Effectively utilized iPad business systems and the latest technology for inventory management, streamlining ordering processes and ensuring accurate stock levels through efficient stock takes.
- Delivered customer service excellence by engaging with customers, understanding their needs, and providing tailored recommendations, leading to increased customer satisfaction and loyalty.
- Demonstrated strong attention to detail in product presentation and labeling, maintaining visually appealing displays aligned with brand standards.
Healthcare Assistant
NHS Professionals
Ipswich
2021.10 - 2022.06
- Gained diverse experience working across various wards, including respiratory, critical care, COVID testing, diabetes management, emergency, and general surgery, enhancing adaptability and clinical skills.
- Performed routine vital checks (blood pressure, SpO2, heart rate, temperature) and blood sugar measurements; supported personal care, mobility, and feeding, ensuring patient comfort and accurate health records.
- Greeted and oriented patients, visitors, and staff within the ward/department to facilitate effective communication and a positive experience.
- Consistently followed Standard Operating Procedures (SOPs) to maintain high standards of patient care, safety, and compliance with healthcare protocols.
Agency Care Assistant
Staff Nursing
Northern Ireland
2019.10 - 2020.02
- Adapted quickly to various care homes, establishing rapport with patients and staff to ensure smooth transitions in care.
- Provided personal care to patients, including assistance with bathing, dressing, grooming, and toileting, promoting dignity and comfort.
- Supported patients in managing their medications as prescribed by healthcare professionals.
- Assisted with mobility and transfers using proper lifting techniques, ensuring safety and comfort during movement.
- Demonstrated strong problem-solving skills by addressing patient needs and adapting to changing care requirements, contributing to high-quality care.
Bakery Assistant
Genesis Bakery
Magherafelt
2018.06 - 2018.08
- In packing, efficiently wrapped, boxed, and labeled baked goods, ensuring accuracy and careful handling to maintain product quality.
- In the bakery, measured ingredients and mixed doughs, playing a key role in preparing a variety of baked goods, including small cakes with icing, cupcakes, coconut balls, and more.
Cleaner
Grosvenor Services
Cookstown
2017.01 - 2018.06
- Supported general facility operations, ensuring the bakery maintained the highest standards of cleanliness and hygiene.
- Performed routine cleaning tasks, including cleaning floors, sanitizing toilets, emptying bins, and managing the removal of waste, contributing to a safe and clean environment for staff and customers.
Education
BSc (Hons) - Biomedical Science
University of Salford
Manchester 2022.09 - 2025.07
GCSE and Other Qualifications -
Holy Trinity College, South West College
Northern Ireland 2016.09 - 2018.01
Skills
- Store operations familiarity
- Staff supervision experience
- Product knowledgeability
- Shop floor organisation
- Cash handling competence
- Complaint handling proficiency
- Refund and exchange processing
- Promotion development
- Attention to Detail
- Operations management
Languages
English
Fluent
Portuguese
Native
Interests
- Active in my local church, where I serve to build community and offer support to others.
- Previously volunteered with A-Teams helping the homeless and vulnerable in Greater Manchester.
- A committed gym-goer, focused on fitness and well-being.
- Growing my passion for reading, expanding my thinking and exploring new ideas.
- Enjoy socializing with friends, trying new restaurants, and making the most of quality time.
Timeline
Keyholder
Moss
2026.03 - Current
Sales associate
Moss
2025.12 - 2026.03
Sales Assistance
MANGO
2024.11 - 2025.02
BSc (Hons) - Biomedical Science
University of Salford
2022.09 - 2025.07
Sales Associate
Hugo Boss
2022.09 - 2024.03
Healthcare Assistant
NHS Professionals
2021.10 - 2022.06
Agency Care Assistant
Staff Nursing
2019.10 - 2020.02
Bakery Assistant
Genesis Bakery
2018.06 - 2018.08
Cleaner
Grosvenor Services
2017.01 - 2018.06
GCSE and Other Qualifications -
Holy Trinity College, South West College
2016.09 - 2018.01