Summary
Overview
Work History
Education
Skills
Custom
Affiliations
Accomplishments
Timeline
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Eli Archie Collins

Eli Archie Collins

Ballymena,United Kingdom

Summary

Detailed Professional, well-versed in strong communication and organisation skills.I provide solutions to problems with extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Multi Site Order Manager

BT
Belfast, United Kingdom
05.2022 - 02.2025
  • Started the job as a Tier 1 Cloud Voice Agent which consisted of receiving inbound phone calls from businesses with issues regarding their service, arranging appointments with clients to resolve any issues. I was then promoted to Order Manager after 9 months which consists of project managing businesses setup from start to finish.
  • As a Order Manager at BT, I have successfully led and delivered numerous projects within the telecommunications industry, ensuring projects are completed on time, within scope, and on budget. I effectively managed cross-functional teams, collaborating with internal stakeholders, vendors, and external partners to deliver seamless customer experiences. My responsibilities included overseeing the full project lifecycle, from initial planning and resource allocation to execution and post-delivery evaluation. My strong organizational skills and attention to detail helped streamline project workflows, contributing to increased efficiency and improved project outcomes.
  • Generating over £40,000 a month in sales for BT was a result of a focused, customer-centric approach to upselling. By building strong, personal relationships with clients and genuinely understanding their business needs, I was able to identify opportunities for upgrading to BT's premium services. With a personable approach, I tailored solutions that directly addressed their challenges, such as streamlining operations or improving efficiency, which made the premium packages seem like a natural choice. The commission-based structure further pushed me to deliver results, and as I helped businesses see the tangible benefits of these upgrades.
  • I have consistently demonstrated expertise in managing complex technical and operational projects, mitigated potential roadblocks and maintained project momentum. I play a key role in managing client relationships, ensuring that communication remained transparent and that stakeholders were updated regularly on project progress, adjustments, and challenges.

Customer Assistant

Mark & Spencer
Lisburn, United Kingdom
03.2017 - 03.2022
  • Member of the sales team in the food hall i.e Till operating, customer facing in a supervisory capacity
  • Provided excellent customer service and a commitment to customer satisfaction
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.

Education

GCSE'S -

Friends School Lisburn
09.2014 - 06.2015

BTEC Extended Certificate - Sport

South Eastern Regional College
09.2015 - 06.2017

Foundation Degree (FdSc) - Sport, Exercise and Coaching Science

South Eastern Regional College
09.2017 - 07.2020

Skills

  • Knowledge of IT systems including Excel and Word
  • Revenue growth
  • Sales training
  • Project oversight
  • Up-Selling strategies
  • Client retention
  • Interpersonal communication skills

Custom

Golf Football Skiing Completed the Belfast marathon in 2022 while raising money for the NI Hospice and plan to complete the Manchester Marathon in 2024.

Affiliations

  • I enjoy playing golf and a variety of other sports most weekends, watching the football as I am an Arsenal fan and having a few drinks with friends.

Accomplishments

I have raised over £1500 pounds for various charities such as Hospice NI and The Mental Health Foundation through Marathons and other fundraisers.



Timeline

Multi Site Order Manager

BT
05.2022 - 02.2025

Foundation Degree (FdSc) - Sport, Exercise and Coaching Science

South Eastern Regional College
09.2017 - 07.2020

Customer Assistant

Mark & Spencer
03.2017 - 03.2022

BTEC Extended Certificate - Sport

South Eastern Regional College
09.2015 - 06.2017

GCSE'S -

Friends School Lisburn
09.2014 - 06.2015

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Eli Archie Collins