Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Hobbies
Timeline

Elham Jemal

Warsaw,Poland

Summary

A highly motivated and results-oriented postgraduate with a proactive and positive approach to continuous learning and skill enhancement. Eager to contribute to a dynamic and challenging work environment that encourages growth while maximizing the application of my abilities. Demonstrates strong creativity, problem-solving expertise, and the ability to thrive under pressure. A reliable self-starter with the capacity to work independently or collaboratively within a team, ensuring high-quality outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Procurement & Supply Chain Buyer Admin

CBRE
06.2024 - Current
  • Ensure correct maintenance of supplier data within the internal systems (ERP systems – iScala, PeopleSoft; and myBuy/Coupa portals)
  • Perform supplier outreach and follow-up per defined processes.
  • Track and provide updates on status of supplier enablement processes.
  • Helpdesk to MyBuy users via ticketing system ServiceNow – support with Purchase Order or Purchase Requisitions issues; high-level MyBuy navigation support; assistance with invoicing issues in cooperation with invoice processing teams; redirecting users to correct channels depending on the issue.
  • Helpdesk to suppliers using Coupa Supplier Portal across EMEA region – assist with registration on the portal; support with linking the suppliers to CBRE’s database; high-level navigation on the portal; troubleshooting issues occurred on supplier’s side with the portal.

Mysupplier Administrator

CBRE
07.2022 - 06.2024
  • Managed the onboarding of new suppliers by ensuring the timely collection and verification of all required documentation.
  • Verified the authenticity of all documents, tax information, and bank details through government websites and internal applications.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Regularly audited supplier information to ensure compliance with internal policies and external regulations.
  • Worked closely with procurement team to ensure suppliers meet all legal and contractual obligations.
  • Manage and update supplier certifications, insurance, and other critical documents.
  • Troubleshoot system issues to resolve any technical problems.
  • Act as the primary point of contact for supplier-related inquiries from internal teams
  • Provide training and support to internal users of the MySupplier system
  • Assist suppliers with technical issues related to their use of the MySupplier portal

Customer Service Representative

Foundever
08.2021 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Shadow Teacher

British School Wawer Soszynska Spolka Jawna
04.2020 - 07.2020
  • Fostered positive relationships between students, parents, and school staff through ongoing communication and collaboration.
  • Contributed to a supportive learning environment by offering constructive feedback on classwork and homework assignments.
  • Evaluated student performance regularly to track progress and adjust instructional methods accordingly.
  • Facilitated peer interactions to promote socialization among students with varying abilities.
  • Managed challenging behaviors effectively by implementing positive reinforcement techniques and consistent routines.
  • Documented daily observations of student behavior, academic progress, and social interactions for review by primary teachers.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.

Secretary

Bulgof Real Estate and Shared Company
02.2018 - 01.2019
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Education

BBA - Business Management

University of Economics And Human Sciences, Warsaw, Poland
09.2023

High School Diploma -

Intellectual International School, Addis Ababa, Ethiopia
07.2019

Skills

  • Procurement processes
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking
  • Reliability
  • Excellent Communication
  • Task Prioritization
  • Supplier Relationship Management
  • Mysupplier platform
  • Salesforce
  • Coupa
  • Smartsheet
  • Microsoft Office
  • Servicenow
  • Chat-bot
  • Triresolve
  • Peoplesoft
  • Calypso
  • Slack
  • Attention to Detail
  • ERP systems proficiency
  • Vendor Relations

Certification

  • Certified SCO Top Performer , CBRE -2024

Languages

Amharic
Native language
Turkish
Elementary
A2
Polish
Beginner
A1
English
Proficient
C2
Arabic
Elementary
A2

Additional Information

Permit For Processing Personal Data on my cv.

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter ‘GDPR'. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes.

Hobbies

  • Reading
  • Traveling
  • Hiking/Outdoor activities
  • Cooking/Baking
  • Puzzles
  • Team Sports





Timeline

Procurement & Supply Chain Buyer Admin - CBRE
06.2024 - Current
Mysupplier Administrator - CBRE
07.2022 - 06.2024
Customer Service Representative - Foundever
08.2021 - 10.2022
Shadow Teacher - British School Wawer Soszynska Spolka Jawna
04.2020 - 07.2020
Secretary - Bulgof Real Estate and Shared Company
02.2018 - 01.2019
University of Economics And Human Sciences - BBA, Business Management
Intellectual International School - High School Diploma,

Similar Profiles

CREATE PROFILE
Elham Jemal