Elhadj Mamadou Balde

In this role, I ensured the safety and enjoyment of all ice rink patrons by maintaining a clean and hazard-free environment. I provided exceptional customer service by assisting visitors with equipment rentals and offering guidance on skating techniques, promoting a welcoming atmosphere. I monitored rink conditions and swiftly addressed maintenance or safety concerns, ensuring smooth operations. Additionally, I managed schedules to enhance customer satisfaction and optimize rink usage.

• In this role, I contributed to enhancing customer satisfaction by accurately processing transactions and providing personalized recommendations for body care products. I effectively handled and resolved customer complaints, ensuring a positive shopping experience. Additionally, I played a key role in inventory management by meticulously tracking product availability and alerting the manager when stock levels were low, which helped maintain optimal inventory. I also supported sales growth by generating detailed sales reports, enabling the team to monitor performance and identify areas for improvement