Elesha Harris

I left my position at Cancer Research UK to care for my grandma who had vascular dementia. As the condition worsened a lot more support was required.

During this time a wide range of responsibilities were undertaken this included preparing meals, cleaning and providing safe home environment, organising food shopping, supporting with daily activities, booking appointments and handling online admin for, Also accompanied on outings to help maintain quality of life and independence as much as possible.

This experience has strengthened patience and organisational skills as well as the ability to provide attentive person centred care.

During my time at Cancer Research UK, I was actively involved in smooth operation of the shop, gaining valuable hands on retail experience. My responsibilities included preparing donated clothing for sale by tagging and steaming items, ensuring they met high presentation standards before reaching shop floor. I upheld health and safety protocols throughout and took pride in keeping the environment clean and organised.

A key aspect of my role was customer service, I regularly operated the till, handled both cash and card transactions, and engaged with customers to ensure they had positive experiences. I spoke to donors about Gift Aid, explaining its benefits and signing them up contributing to its charity’s fundraising goals. I made it priority to create a warm and welcoming atmosphere by greeting customers with kindness, striking up friendly conversations and offering assistance where needed.

This experience strengthened my communication, teamwork and customer service skills and deepened my passion for working in retail.

Responsible for preparing food and drinks to order. Maintaining high standards of hygiene by following health and safety protocols. Handling cash and card payments, creating afriendly approachable atmosphere by engaging in conversation and providing excellent customer service.