Elenor Roper
Battle,East Sussex
Summary
Dedicated Retail Assistant adept at delivering exceptional customer experiences. Assists customers with product selection, providing knowledgeable advice to enhance satisfaction. Collaborates with team members to achieve sales targets and maintain effective inventory management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeping Cleaner
Brickwall Hotel
SEDLESCOMBE, East Sussex
07.2019 - 01.2026
- Performed thorough cleaning of guest rooms and common areas
- Maintained supplies and equipment to support housekeeping operations
- Checked and reported maintenance issues in guest rooms promptly
- Cleaned floors using vacuums, mops and appropriate cleaning agents.
- Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
- Conducted deep cleaning of rooms and communal areas, adhering to hygiene regulations and standards.
- Ensured safe usage of chemical cleaners.
- Assessed rooms before job completion to verify work quality and conformance to cleaning specifications.
Sales Assistant
Dunelm Mill
Hastings, East Sussex
07.2022 - 08.2025
- Processed transactions accurately using point-of-sale systems and cash registers
- Maintained stock levels by replenishing merchandise on sales floor
- Organised product displays to enhance visibility and encourage purchases
- Assisted customers with product selection and provided knowledgeable advice
- Trained new staff on store policies and customer service protocols
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Handled customer returns, refunds and exchanges at customer service desk.
- Organised stock room, ensuring easy access to products and efficient inventory management.
- Assisted in the planning and execution of in-store events and promotions.
- Ensured compliance with health and safety regulations, maintaining a safe shopping environment.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
Team Leader
Dunelm Mill
Hastings
02.2025 - 06.2025
- Managed inventory levels and stocked merchandise, maintaining accurate product availability for customers.
- Monitored compliance with health and safety regulations, promoting a safe working environment for staff.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Resolved complex customer enquiries, disputes and complaints.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Collaborated with other managers to plan and direct organisational tasks.
- Managed store opening and closing procedures, securing premises and safeguarding assets.
- Merchandised displays to showcase new and popular items.
- Supervised staff, delegated tasks, and provided guidance to improve team efficiency.
Sale assistant
Morrisons
Hastings, East sussex
12.2021 - 12.2021
- Assisted customers with product selection and answered enquiries promptly.
- Restocked shelves and organised displays to enhance product visibility.
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
Crew Member
Mcdonalds
Hastings, East Sussex
08.2021 - 10.2021
- Prepared food items according to established recipes and quality standards.
- Operated kitchen equipment and maintained cleanliness to ensure safety.
- Adhered to health and safety regulations to promote a safe environment.
- Worked within variety of kitchen stations, including food prep, cooking and dishwashing.
Education
NVQ Level 2 - Childcare
East sussex college
Hastings01-2022
NVQ Level 3 - Health and social care
East sussex collage
Hastings01-2021
GCSEs - Mathmatics
Robertsbridge community collage
Robertsbridge01-2020
GCSEs - English language
robertsbridge community collager
Robertsbridge01-2020
GCSEs - English Literature
Robertsbridge community collage
Robertsbridge01-2020
GCSEs - Combined science
Robertsbridge community collage
Robertsbridge01-2020
GCSEs - History
Robertsbridge community collage
Robertsbridge01-2020
GCSEs - Drama
Robertsbridge community collage
Robertsbridge01-2020
Skills
- Cleaning and sanitation
- Inventory management
- Customer service
- Time management
- Conflict resolution
- Punctuality
- Flexibility in shifts
- Proactive attitude
- Customer service-oriented
- Customer relationship management
- Visual merchandising
- Team leadership
Certification
- First aid at work certified.
- Enhanced DBS
Hobbies and interests
- Astrology
- personal health and fitness
Timeline
Team Leader
Dunelm Mill
02.2025 - 06.2025
Sales Assistant
Dunelm Mill
07.2022 - 08.2025
Sale assistant
Morrisons
12.2021 - 12.2021
Crew Member
Mcdonalds
08.2021 - 10.2021
Housekeeping Cleaner
Brickwall Hotel
07.2019 - 01.2026
NVQ Level 2 - Childcare
East sussex college
NVQ Level 3 - Health and social care
East sussex collage
GCSEs - Mathmatics
Robertsbridge community collage
GCSEs - English language
robertsbridge community collager
GCSEs - English Literature
Robertsbridge community collage
GCSEs - Combined science
Robertsbridge community collage
GCSEs - History
Robertsbridge community collage
GCSEs - Drama
Robertsbridge community collage