Summary
Overview
Work history
Skills
Interests
Languages
Timeline
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Eleni Vlasopoulou

Eleni Vlasopoulou

London

Summary

Being in the organisation for the last 10 years, I have a track record of successfully guiding products from concept to market, consistently meeting customer expectations. My innovative thinking and strategic skills have led to the launch of industry-leading products.

Additionally, my experience in the Security Department has given me a deep understanding of evolving threats and the importance of proactive risk management. I've implemented strong security measures, ensuring compliance and protecting critical assets.

My unique blend of product leadership and security expertise enables me to drive innovation while maintaining high-security standards. I'm skilled at fostering collaboration across teams and promoting a security-conscious culture.

Overview

11
11
years of professional experience

Work history

Product Lead UK & IE

H&M
London, Support Office
01.2021 - Current
  • Increased revenue by launching new product lines.
  • Accurately forecasted sales by analysing market and customer data.
  • Championed customer experience throughout product development process.
  • Conducted continuous evaluations to improve products and user experience.
  • Boosted profit margins through product enhancements.
  • Defined and analysed metrics to measure product performance.
  • Collaborated with sales, marketing and support teams to launch products on time and within budget.
  • Monitored market trends and competitor performance and analysed gaps to update promotional strategies and maximise sales.
  • Set goals, formalised policies and enforced operational standards to maximise team performance and keep project on-task.

IT Service Delivery Manager UK & IE

H&M
London, Support Office
01.2019 - 01.2021
  • Planned and deliver fully any project that have been assigned from the Global team
  • Ensure that the information has been passed to stores and main stakeholders
  • Maintain proper staff levels to guarantee timely and accurate service having the customer needs and selling first in mind
  • Coordinate new hire recruitment if needed, training and development
  • Supervised operations of 7 days service desk staffed by 6 team members
  • Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals
  • Meet with business external vendors to resolve or plan potential IT issues that can negatively impact the businesses
  • Monitoring the assigned to department's budget and follow up constantly in order to be proactive on spending needs and ensure that we work alongside the Controlling department's directions.

Service Delivery Responsible UK & IE

H&M
London, Support Office
10.2018 - 09.2019
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Drove operational improvements which resulted in savings and improved profit margins
  • Guarding companies was the main vendor to follow up on budget and work with savings and profitability
  • Maintained excellent incidents record, consistently monitoring trends that could improve the safety in stores and best customer experience
  • Organizing company's big events (e.g
  • Designer collaboration launch) working cross functional with other departments and external partners.

Regional Loss Prevention Manager

H&M
Dublin Ireland, Area Office
06.2017 - 09.2018
  • Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations
  • Monitored paperwork procedures to prevent error-related losses
  • Collaborated with law enforcement to report crime and suspicious activity
  • Performed thorough cash audits and deposit investigations
  • Trained loss prevention store employees on loss control and prevention measures
  • Installed and maintained covert security equipment.

Area Auditor

H&M
London, Area Office - South East England
09.2016 - 05.2017

Admin Manager

Global Flagship Store H&M
London, Regent Street
11.2015 - 09.2016

Shift Store' Master Trainer

H&M
London
03.2015 - 11.2015

Cash, H&M
Oxford
01.2014 - 03.2015

Delivery Team Leader

H&M
London, Oxford Street
10.2013 - 12.2013

Sales Advisor

H&M
London
02.2013 - 10.2013
  • GB0312 Oxford Circus 12-hours part-time, sales advisor in Global Flagship store in London

Skills

    Clifton Strengths:

  • Restorative
  • Relator
  • Achiever
  • Communication
  • Woo



    Skills:

  • Strong interpersonal skills to collaborate effectively with other departments and functions to achieve organizational objectives
  • Ability to lead and inspire teams, set clear goals, and provide direction
  • Risk analysis, action plan development, and security enhancement to minimize losses and protect assets
  • Knowledgeable about safety and security regulations
  • Excellent communication skills, both written and verbal, for delivering ideas, plans, and progress to stakeholders
  • Ability to drive and manage change processes smoothly


Interests

  • Interior Design
  • Travelling
  • City discovery

Languages

English
Fluent
Greek
Native

Timeline

Product Lead UK & IE

H&M
01.2021 - Current

IT Service Delivery Manager UK & IE

H&M
01.2019 - 01.2021

Service Delivery Responsible UK & IE

H&M
10.2018 - 09.2019

Regional Loss Prevention Manager

H&M
06.2017 - 09.2018

Area Auditor

H&M
09.2016 - 05.2017

Admin Manager

Global Flagship Store H&M
11.2015 - 09.2016

Shift Store' Master Trainer

H&M
03.2015 - 11.2015

Cash, H&M
01.2014 - 03.2015

Delivery Team Leader

H&M
10.2013 - 12.2013

Sales Advisor

H&M
02.2013 - 10.2013

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Eleni Vlasopoulou