Interior Design
Eleni Parianou
Business Practices Manager
Elliniko
Summary
Driven professional with 25 years of experience in various areas, with focus on process optimization and compliance. Result oriented with strong work ethic and teamwork skills developed through broad experience of diverse projects and positions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2025
2025
years of professional experience
3
3
Languages
Work History
Business Practices Manager
Merck Sharpe & Dohme Greece
2 2019 - Current
- Company Overview: Pharmaceutical Company, subsidiary of Merck Corporation
- Lead and oversight of implementation of overall compliance framework
- Support to the Managing Director and Leadership Team in ensuring implementation of ethical and compliant business practices
- Compliance monitoring and risk Assessment
- Provision of support to Business Stakeholders, conduct of training and review sessions, communication and consultation
- Pharmaceutical Company, subsidiary of Merck Corporation
Business Operations Specialist
Merck Sharpe & Dohme Greece
06.2013 - 01.2019
- Data Analytics Specialist/Monthly Market Analysis Reports
- SIP Analysis for Cyprus subsidiary and 1 Business Unit
- Sales Force CRM support
- Compliance Steward
- Customer Relationship Manager, reporting to the Chief Operating Officer, 9 direct reports
Customer Relationship Manager
Credicom Consumer Finance Bank SA
12.2011 - 03.2013
- Control and improvement of Processes & procedures/ increase of Service Factor Rate by approx
- 15% through reduction of call waiting & average talking time
- Development of department action plans
- People Management & Development, Reporting
- Overall Management of Bank’s official Customer Complaints /40% reduction of average response time of written complaints in 6 months
Organization Supervisor
Credicom Consumer Finance Bank SA
02.2010 - 11.2011
- Development of Business Processes/ Review, optimization and update of approx
- 100 Circulars, achieving a 30% reduction of the total number (one year project)
- Business Units support on Internal Processes optimization/ Process streamlining and optimization through reduction of Customer Service response time by 50% to a Credicom subsidiary
- Owner and Manager of the Bank’s official book of Circulars and authorised signatures/ Introduction, improvement and overall monitoring of new procedures reducing overall time of processing by 30%
- Support and assistance in Business Continuity Plan creation and maintenance/ Introduction and application of internal procedures for all functions of the Bank (one year project)
Personal Assistant to the CEO
Credicom Consumer Finance Bank SA
11.2007 - 01.2010
- Screening and preparation of issues before CEO’s attention
- Coordination of Projects, meeting minutes and follow up
- Managing CEO’s PR
General Manager’s Assistant - Communications Responsible
Atlas Copco Hellas S.A.
09.2001 - 10.2007
- Company Overview: Subsidiary of Swedish multinational Company (compressors, air treatment systems, construction equipment, power tools and assembly systems)
- Secretary to the Board of Directors and Company’s General Assembly
- Company’s Lead ISO Auditor/ Contribution to achieving 100% compliance with ISO 9001 standards and related targets set
- Responsible of Corporate Identity & Corporate Events
- Management and coordination of Company’s Call Center & Secretarial Support of Business Units
- Subsidiary of Swedish multinational Company (compressors, air treatment systems, construction equipment, power tools and assembly systems)
Education
MBA - Business Administration
Master in Business Administration
04.2001 -
Diploma - Business Executive - Executive Assistant
ELKEP Business Training Institute
04.2001 -
Skills
Data Analysis
Problem solving
Adaptability
People Management
Project Management
Communication and Presentation Skills
Risk Assessment
Strategic Planning
Analytical thinking
Ethical Integrity
Project management
Teamwork and collaboration
Interests
Handcrafting
Volunteerism
Travelling
Timeline
Business Operations Specialist
Merck Sharpe & Dohme Greece
06.2013 - 01.2019
Customer Relationship Manager
Credicom Consumer Finance Bank SA
12.2011 - 03.2013
Organization Supervisor
Credicom Consumer Finance Bank SA
02.2010 - 11.2011
Personal Assistant to the CEO
Credicom Consumer Finance Bank SA
11.2007 - 01.2010
General Manager’s Assistant - Communications Responsible
Atlas Copco Hellas S.A.
09.2001 - 10.2007
MBA - Business Administration
Master in Business Administration
04.2001 -
Diploma - Business Executive - Executive Assistant
ELKEP Business Training Institute
04.2001 -
Business Practices Manager
Merck Sharpe & Dohme Greece
2 2019 - Current
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