Eleni Soldatou

• Working within the marriage application team, defining the detailed list of documents
• Checking documents, making sure they meet the requirements of the Danish government
• Ensuring necessary documents are correctly legalised from the respective countries

• Managing emails and live chat via Netsuite and Livechat programs.
• Online E-commerce support by providing information on RMA, returns, shipping and warranty inquiries.
• Technical support related to the Hubble app and client bug escalations via Jira/Atlassian
• Managing customers' subscription and billing inquiries via Recurly.
• Knowledge Base maintenance - Create, upload, and maintain FAQs.
• Training new agents on the company's products and day-to-day activities.

• Main clients: Motorola, Hubble App and Friday Labs.
• Technical support provided for both hardware and software related issues for products such as baby monitors, home phones, accessories, pet products, home cameras and smart locks.
• Work with the team to reply to technical related tickets in Zendesk. Identify and escalate highly technical tickets to product team. Provide timely feedback on product issues.
• Being part of the Reputation Management team by handling product reviews on Amazon and Google Play - Respond to customer feedback and follow up on customer reviews.

• Creating clients' advertising material, i.e. banners, Facebook or email campaigns
• Reporting website technical issues in the CRM, Salesforce.com
• Adding data into Careerbuilder's applicant tracking system, Profilsoft
• Creating monthly Account Reviews and customised stats
• Scheduling follow-up calls with the clients, ensuring that they use their products before the end of their contract
• Upselling and promoting CareerBuilder's products through monthly Account Reviews and Follow-up Calls with existing clients

Organised the employee corporate events on a quarterly basis. Liaising with clients and venue staff and being the first point of contact.

• Responsible for the website administration and the back-end data entry on the online job board
• Placing job adverts on the UK website.
• Creating Company Profiles using Photoshop Elements and basic HTML
• Handling queries from jobseekers via email and phone
• Offering exceptional customer service to clients, jobseekers and sales representatives
• Assisting sales by providing stats and account review documents for Presales / after-sales support
• Handling inbound/outbound calls and responding to emails within the agreed service level / SLA
• Deliver customised website and product usage training to existing and new clients on how to effectively use the Careerbuilder website.

Assisting clients who needed medical support in Greece or abroad. Arranging medical treatments, travel and accommodation with the help of Mapfre's doctor.

Organised the participation of the company in paper - related exhibitions, handled calls and e-mail correspondence and regularly replenished the inventory of the factory.

Provided banking services to existing customers and small-sized businesses. Advised on available payment options for credit cards and loans.

Provided accreditation support during the Opening and Closing Ceremonies of Athens 2004 Olympic Games. Data entry which produced access passes for the employees and the athletes.