Elena Veronica Pirjol

As a Configuration Manager for Connect DHR (Band 8a), my focus is on ensuring digital tools support clinicians in delivering safe and effective care. With this at heart, I have led various engagement activities and clinical specialty design workgroups, and I was involved in application testing, device deployment and integration, clinical content review and process mapping.

Notable responsibilities include:

• Managing two configuration analyst teams, ensuring design integrity for Clinical Documentation and Orders applications (This will include all workflows for the following teams: Nursing & Nursing Management, Nurse Practitioners, CNSs, HCAs, Student Nurses, Ancillary Health Practitioners), making sure I fully understand and keep current with all the nursing and medical clinical procedures and policies around the Trust and safely integrate them in EPIC as necessary.
• Providing line management support, handling HR issues, and escalating per Trust policy.
• Collaborating with Connect Programme and clinical leadership for project timelines, weekly reports, resource management, and prioritizing Optimization tasks.
• Project managing applications using PRINCE2 principles, meeting all set deadlines.
• Applying specialized configuration knowledge for troubleshooting and team support.
• Utilizing expertise to develop pathways, processes, and workflows impacting Trust-wide practices in collaboration with end users and NIOs.
• Analyzing and documenting complex clinical/administrative workflows and reporting requirements.
• Maintaining regular communication with stakeholders, configuration teams, suppliers, and relevant staff.
• Serving as an advocate and 'digital translator,' for the clinical team.
• Acting as Business Continuity Lead, collaborating on Downtime Processes, Change Requests, and Documentation.
• Serving as Patient Safety Lead, collaborating on the creation of the Nurse Manager Dashboard with CNI, NIO's, Reporting Team, and SMEs.
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As a Digital Health Records Business Continuity Lead, I specialize in ensuring uninterrupted functionality for Electronic Patient Record systems within our organization. My expertise lies in developing and implementing robust business continuity strategies, conducting meticulous risk assessments, and collaborating with cross-functional teams to fortify EPR systems against potential disruptions. I excel in creating comprehensive continuity plans and possess a strong background in collaborative efforts with IT and stakeholders to establish resilient processes. My primary focus is on minimizing downtime and ensuring seamless access to patient records, thereby safeguarding critical healthcare services in unforeseen circumstances.

Key Achievements:

- Improved company preparedness through the development and implementation of comprehensive business continuity plans.
- Proactively minimized downtime during unexpected events by regularly updating and testing disaster recovery strategies.
- Enhanced operational resilience by conducting thorough risk assessments and identifying potential vulnerabilities.
- Collaborated with cross-functional teams, ensuring seamless integration of business continuity initiatives across the organization.

-Conducted post-incident reviews to identify lessons learned and areas requiring improvement in existing plans.

-Mentored junior team members in the field of business continuity management, contributing to the development of a highly skilled workforce.

-Created or administered training and awareness presentations or materials.

• Implemented efficient configuration management processes, resulting in improved system stability and reduced downtime.
• Developed comprehensive documentation for configuration procedures, streamlining the onboarding process for new team members.
• Collaborated with cross-functional teams to ensure seamless software integration, improving overall system performance.
• Managed complex configuration projects, consistently meeting deadlines and ensuring high-quality deliverables.

Leading the coordination and supervision of nursing staff in outpatient and RDAC settings, ensuring optimal patient care and adherence to policies and procedures.

• Lead training initiatives for nursing staff, promoting a culture of continuous learning and improvement.
• Manage and analyze data to derive meaningful insights, supporting evidence-based practice and decision-making.
• Leading initiatives to ensure compliance with regulatory standards and clinical protocols.
• Foster a collaborative and inclusive environment, promoting effective communication and knowledge-sharing among nursing and other clinical staff.
• Take a proactive role in quality improvement projects, utilizing data-driven approaches to identify areas for enhancement in patient care delivery.
• Serve as liaison between nursing staff and Leadership team, ensuring effective communication and alignment of objectives.
• Demonstrate commitment to patient safety, good medication management, documentation accuracy, and overall care quality.

Managing 90+ staff in the private sector has helped me gain and develop Management and Leadership skills that it would have probably taken me a lot longer as a Band 6 or 7 in the NHS. Beside Managing the Clinical aspects of the Nursing Home, I was chairing the Monthly Governance Meetings, all staff, families and residents meetings, I had budget responsibilities, I was ordering medical equipment, making sure we stay ahead of recruitment in order to have minimal to no agency and I was responsible for the ordering and stock of the medication, safety, infection control audits and weekly/monthly quality improvement reports. I was also dealing with all the CQC and Safeguarding notifications and follow ups, compliments and complaints.

• Supervise and lead a team of 90+ employees, providing guidance, support, and fostering a positive work environment.
• Address and resolve issues related to resident care, staff concerns, and operational challenges.
• Act as a point of contact for conflict resolution and support.
• Collaborate with staff to ensure efficient and effective care delivery in alignment with the care home's standards.
• Oversee daily operations to maintain the highest standards of care for the 65-bed facility.
• Implement and monitor policies and procedures to ensure compliance with regulatory requirements.
• Drive quality improvement initiatives to enhance resident care, health, and well-being.
• Conduct regular audits and assessments to maintain and improve the overall quality of services provided.
• Work closely with the care team to develop and implement individualized care plans for residents.
• Facilitate ongoing training programs for staff to ensure they are well-equipped with the latest knowledge and skills.
• Support professional development opportunities for team members.
• Assist in the development and management of the care home budget.
• Monitor and control expenditures to ensure financial sustainability.
• Develop and implement emergency response plans to ensure the safety and well-being of residents and staff.
• Implement and oversee infection control protocols to maintain a safe and hygienic environment.
• Collaborate with healthcare professionals to address health-related challenges.

Responsible for carrying out clinical practice within designated clinical areas, ensuring that high quality, current evidence-based nursing assessment, care planning, implementation, interventions and evaluation for patients is provided from admission through to discharge.

• Responsible for the application of knowledge across the range of work procedures and practices, underpinned by theoretical knowledge and practical experience.
• Act as advocate for patients within the area, to ensure a patient orientated approach to the delivery of care and to meet standards within the NHS Plan and other relevant guidelines.
• Ensure that patients' receive high quality clinical care and a good patient experience, having regard for their customs, religious beliefs and doctrines.
• Recognize and avoid situations that may be detrimental to the health an wellbeing of the individuals.
• Advise on the promotion of health and the prevention of illness.
• Recognize the significance of observations made, and use them to develop and initiate nursing assessments and devise a plan of care.
• Carry out those activities necessary to conduct a comprehensive assessment of a person's nursing requirements.
• Ensure that all patients will have a discharge plan that is safe and appropriate for their needs.
• Carry out nursing procedures and treatments, checking on and maintaining the highest possible standards.
• Work alongside the multi-disciplinary team to ascertain treatments and advise on nursing priorities.