Elena Marie Saunders
Summary
I bring a diverse background with experience in kitchens, bars, pubs, retail pet stores, and dog grooming. I’ve developed strong skills in fast-paced environments, from preparing food and managing orders in the kitchen to perfecting my time management skills as a dog groomer.
In retail, I’ve refined my customer service abilities, particularly in a pet store where I provided expert advice on pet care. Also as a trained Dog Groomer, I ensure both pets and their owners receive top-quality service and care. This varied experience has equipped me with a well-rounded skill set in customer service, multitasking, and handling high-pressure situations.
Thank you for considering my application. – I look forward to the opportunity to work and grow within your team.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
Stylist
The Mutts Club
Manchester
10.2024 - 02.2025
- Worked alongside the manager
- Groomed 4 to 6 dogs a day to high standards
- Maintained work space and equipment
- Handled bookings and took payments
Stylist
The Groom Room
Doncaster/Handforth
05.2023 - 10.2024
- Transitioned to grooming at Doncaster, acquiring essential grooming skills, and later moved to The Groom Room at Handforth Dean
- Fully trained in both breed-standard and pet grooming, confidently handling a wide range of breeds
- Completed in-store behaviour and first aid courses
- Ensured high grooming standards, meeting the needs of both customers and their pets
- Maintained a calm and confident demeanour around dogs, ensuring their comfort by being attentive to body language, stress signals, and heat stress
Store Colleague
Pets at Home
Pontefract/Doncaster
04.2018 - 05.2023
- Completed exams to become a 'Pet Expert' and nutrition courses, becoming a Registered Animal Medicines Advisor (RAMA)/SQP (Suitably Qualified Person), specialising in flea and worm treatments
- Greeted customers, provided pet care advice and excellent service to the customers, and sold small animals and fish
- Offered nutrition advice, managed customer complaints, and ensured tidy, well-stocked shelves
- Managed deliveries, cleaned the small animal cages, and maintained the fish tanks
- Developed strong customer service skills and extensive knowledge of animal care
- Handled Cash and card transactions while working on the tills
- Cashing up at closing time
- Took outbound and inbound calls
- Transferred from Pontefract to Doncaster in 2021
Chef
Pizza Express
Bramhall
01.2017 - 04.2018
- Set up the kitchen, prepared fresh food, and ensured quality control
- Proved dough, prepared salads, and cooked pizza and pasta
- Conducted end-of-day food checks and cleaned the kitchen for the next day
Waitress
Pizza Express
Bramhall
02.2016 - 01.2017
- Handled front-of-house responsibilities, managing sections of 3 to 6 tables
- Served food and drinks, prepared hot beverages, including lattes, cappuccinos, flat whites, and Americano
- Prepared fresh garnishes for the kitchen
- Ensured customer satisfaction and maintained cleanliness of tables, floors, and restrooms
Waitress
The Ashlea Pub
Cheadle
01.2014 - 02.2016
- Managed front-of-house duties, including greeting and seating customers
- Served food and drinks, performed bar work, and prepared beverages
- Maintained a clean and organised dining area
Education
GCSEs -
Hazel Grove High School
Stockport 09.2007 - 07.2012
A-Levels -
Marple College
Stockport 09.2013 - 06.2015
Diploma of Higher Education - Games Development
SSR Spirit Studios
Manchester 05.2017 - 10.2017
Skills
- Adobe Photoshop
- Unreal engine
- Autodesk 3ds Max
- Adobe Lightroom
- Excel
- Social media managing
- Cash handling and counting
- Professional phone etiquette
Affiliations
- Running
- Swimming
- Photography
- Scout Leader
Timeline
Stylist
The Mutts Club
10.2024 - 02.2025
Stylist
The Groom Room
05.2023 - 10.2024
Store Colleague
Pets at Home
04.2018 - 05.2023
Diploma of Higher Education - Games Development
SSR Spirit Studios
05.2017 - 10.2017
Chef
Pizza Express
01.2017 - 04.2018
Waitress
Pizza Express
02.2016 - 01.2017
Waitress
The Ashlea Pub
01.2014 - 02.2016
A-Levels -
Marple College
09.2013 - 06.2015
GCSEs -
Hazel Grove High School
09.2007 - 07.2012
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