Elena Diana Gabor
Swansea
Summary
Highly adaptable and detail-oriented professional with a strong initiative and self-motivation. Demonstrates resilience under pressure and excels in relationship-building and customer service. Proficient in equipment handling, safety protocols, and maintaining a professional appearance. Known for an excellent memory for details and flexibility in tasks, including stocking bathrooms. Committed to delivering exceptional service with a focus on safety and efficiency.
Offering strong background in customer service and teamwork with keen eye for detail. Knowledgeable about maintaining cleanliness, organising spaces, and managing time effectively to meet high standards. Ready to use and develop communication, organisational, and problem-solving skills in Housekeper role.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Housekeeper
Firmdale Hotels
London
09.2022 - 12.2023
- Meet guests' needs by delivering top-notch hospitality services during their stay.
- Used specialist chemicals and equipment to remove stains from carpets, curtains and furniture.
- Reviewed cleaning processes and successfully identified efficiency improvements, reducing overall cleaning times.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Supplied guests with extra towels and toiletries, noting additional requirements for well-maintained inventories.
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
- Made beds daily to ensure a neat bedroom area.
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
Catering assistant
Lister Hospital
London
05.2016 - 11.2019
- Monitored and recorded fridge and freezer temperatures to safely preserve stock.
- Upheld presentation standards by arranging food items attractively on serving trays and tables.
- Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
- Collaborated with other team members for smooth catering operations during events.
- Provided excellent customer service, ensuring guest satisfaction.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
Education
A-Levels - Bussines
Harrow College
London 09.2010 - 02.2016
Skills
- Resilience under pressure
- Relationship-building
- Customer Service
- Stocking bathrooms
- Flexibility in tasks
- Excellent memory for details
- Professional appearance
- Focused and detail-oriented
- Equipment handling
- Strong initiative
- Safety protocols knowledge
- Self-motivation
- Flexibility with hours
Languages
Spanish
Upper intermediate
Romanian
Native
English
Fluent
Timeline
Housekeeper
Firmdale Hotels
09.2022 - 12.2023
Catering assistant
Lister Hospital
05.2016 - 11.2019
A-Levels - Bussines
Harrow College
09.2010 - 02.2016
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