Elena Alice Raducanu
Bolton
Summary
Results-driven office team leader with strong administrative background. Evaluates and improves team performance with proactive mindset. Consistently enforces policies and tackles process inefficiencies.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Hardworking supervision professional inspiring housekeeping teams to achieve spotless results. Planned and coordinated staff and resources proactively to achieve daily targets. Set first-class hygiene and sanitation standards to maintain health and safety compliance.
Meticulous housekeeping supervision professional with years of experience motivating hardworking cleaning teams. Assesses daily requirements and delegates assignments for well-coordinated housekeeping services. Leads by example to uphold faultless cleanliness standards.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior supervisor
Soho House & Co
London
10.2021 - 03.2025
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Delivered new hire training and mentored established staff on processes and procedures.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Set office policies and procedures to keep team members coordinated.
- Identified skills gaps and arranged relevant training to upskill clerical team..
- Updated office management on team's activities and progress at weekly meetings.
- Audited rooms after cleaning to check cleanliness standards.
- Communicated management feedback to improve team performance.
- Briefed staff on daily cleaning requirements and delegated tasks to suitable candidates.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Managed cleaning product stock in line with COSHH regulations.
- Instructed maintenance staff to complete fixture and fitting repairs.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Trained staff in proper cleaning, sanitisation and infection control.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Conducted regular inspections of rooms and public areas with keen attention to detail.
- Managed linen inventory efficiently to ensure constant availability for guests' needs.
- Maintained faultless cleanliness standards to exceed guest expectations and encouratge repeat visits.
- Supplied minibars with beverage and snack replenishments.
Housekeeping supervisor
Montcalm East
London, Old Street
12.2020 - 08.2021
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Trained staff in proper cleaning, sanitisation and infection control.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.
- Coordinated cleaning teams to meet daily housekeeping demands.
Housekeeping supervisor
Moxy
London
01.2019 - 11.2019
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Trained staff in proper cleaning, sanitisation and infection control.
- Coordinated cleaning teams to meet daily housekeeping demands.
Education
A-Levels - Esol
Redbridge College
Ilford, Redbridge 09.2015 - 06.2018
Certificate of Higher Education - Business and Management
Univeristy of West London
London 10.2023 -
Skills
- Team building
- Employee management
- Team member training
- Incident Management
- Team motivation
- Written and verbal communication
- Staff training
- Housekeeping inspections
- Control of Substances Hazardous to Health (COSHH) regulations compliance
- Health and Safety regulations
- Housekeeping supply management
- COSHH regulations
- Eye for detail
- Teamwork
- Communication and coordination
- Training and mentorship
- Supply inventory management
- Room inspections
- Chemical safety
- Employee evaluations
- Housekeeping rota scheduling
- Training and Development
- Microsoft Powerpoint
- Human Resources Management (HRM)
- PowerPoint editing and formatting
- Opera hotel management system
Affiliations
- Reading
- Doing sports
- Music
- Cooking
Certification
COSHH Certificate
First aid awarness
Food allergens
Health and safety level 2
CPD: UK Employment Low , Human Resorces (HR) Management and Payroll
Languages
English
Advanced
Timeline
Certificate of Higher Education - Business and Management
Univeristy of West London
10.2023 -
Senior supervisor
Soho House & Co
10.2021 - 03.2025
Housekeeping supervisor
Montcalm East
12.2020 - 08.2021
Housekeeping supervisor
Moxy
01.2019 - 11.2019
A-Levels - Esol
Redbridge College
09.2015 - 06.2018
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