ELENA YOUSEFI
Summary
Friendly and reliable professional with strong communication skills and extensive experience in fast-paced retail environments. Proven ability to handle transactions efficiently while delivering exceptional customer service. Highly motivated and quick to learn, dedicated to creating positive customer experiences.
Overview
6
6
years of professional experience
Work history
Bakery Assistant
The Bakers Art
Deptford, Lewisham
2024.02 - 2026.01
- Supported customers by building trusting relationships to assist with their needs.
- Processed transactions accurately to maintain smooth service flow.
- Operated effectively under pressure in busy environments.
- Provided helpful customer service to encourage positive feedback.
Nursery Support assistant
Purple Jay Nursery
Peckham Rye, Southwark
2023.02 - 2023.02
- Communicated effectively with children, staff and parents.
- Supported daily activities in a fast- paced environment.
- Developed patience, teamwork and responsibility.
- Recorded daily data and incidents in accordance with company reporting standards.
Retail Assistant
Migros-Supermarket
Neuhausen, Schaffhausen
2021.03 - 2022.04
- Assisted customers with queries and provided a positive shopping experience.
- Operated tills and handled transitions accurately.
- Worked as part of a team to meet store standards.
- Replenished stock and ensured shelves were well presented.
Care Support
Volunteer- Lift Project
, Switzerland
2020.01 - 2021.01
- Built strong communication skills through working with people.
- Developed empathy, teamwork and reliability.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing coverage.
Education
BTEC Level 3 - Double Business & Applied Law
William Morris Sixth Form
Hammersmith and Fulham 2024.09 -
GCSE - 5 GCSEs achieved
St Matthew Academy
Blackheath 2019.09 - 2024.06
Skills
- Fluent in English, German, Swiss German and Farsi
- Customer service excellence
- Cash handling and till operation
- Strong communication and interpersonal skills
- Ability to thrive in fast-paced environments
- Teamwork and leadership development
- Organizational skills and time management
Achievements
Successfully completed The Duke of Edinburgh's Award (Silver), building strong teamwork, leadership and problem solving skills during expedition and community volunteering.
Hobbies & Interests
I enjoy going to the gym and maintaining a healthy lifestyle. I like working with people and developing new skills, especially in customer-facing environments.
Timeline
BTEC Level 3 - Double Business & Applied Law
William Morris Sixth Form
2024.09 -
Bakery Assistant
The Bakers Art
2024.02 - 2026.01
Nursery Support assistant
Purple Jay Nursery
2023.02 - 2023.02
Retail Assistant
Migros-Supermarket
2021.03 - 2022.04
Care Support
Volunteer- Lift Project
2020.01 - 2021.01
GCSE - 5 GCSEs achieved
St Matthew Academy
2019.09 - 2024.06