Summary
Overview
Work history
Education
Skills
Websites
References
Performance & Creative Highlights
Affiliations
Accomplishments
Languages
Timeline
Generic
Elena Whiteley

Elena Whiteley

York,UK

Summary

Versatile professional with strong customer service and communication skills, adept at public speaking and group facilitation. Experienced in working with children, families, and diverse groups, with a proven ability to host events and lead creative workshops. Skilled in managing bookings, scheduling, and administrative tasks while thriving in fast-paced environments. A collaborative team player with exceptional interpersonal abilities, committed to fostering inclusive and engaging experiences.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work history

Assistant General Manager

Pottery Corner
Chorlton, UK
08.2021 - 06.2026
  • Delivered pottery painting sessions and creative workshops for children, families and adults
  • Guided customers through activities and ensured a welcoming and supportive atmosphere
  • Managed bookings, scheduling, customer enquiries and phone communications
  • Supported day-to-day running of the studio and assisted with staff coordination
  • Developed strong customer service, organisational and problem-solving skills

Food Tour Guide

Manchester Bites
Manchester, UK
01.2024 - 05.2026
  • Lead guided walking food tours through Ancoats and the Northern Quarter
  • Delivered engaging commentary on local culture, food and history to groups of visitors
  • Managed group logistics, timing and customer experience across multiple venues
  • Built confidence in public speaking and visitor engagement

Performing Arts Teacher

Stagecoach Performing Arts
01.2023 - 01.2025
  • Delivered drama and music sessions for children and young people
  • Planned workshops and supported students preparing for performances
  • Led group activities and encouraged confidence and creativity

Hospitality Team Member

Hawksmoor
Manchester
01.2023 - 01.2024
  • Worked in a fast-paced hospitality environment delivering high-quality customer service
  • Assisted guests with food and drink service while maintaining a professional atmosphere
  • Worked collaboratively as part of a large team during busy service periods

Workshop Leader

Time Out Group
01.2023 - 01.2024
  • Organised and delivered weekly singing workshops
  • Supported participants preparing for a final concert performance
  • Created an inclusive and engaging group environment

Hospitality Team Member

Six by Nico
Manchester
01.2022 - 01.2023
  • Provided attentive customer service within a high-volume restaurant environment
  • Supported smooth day-to-day service and communicated effectively with guests and colleagues
  • Developed strong teamwork and adaptability skills

Education

BMus - Vocal Studies, Classical Performance

Royal Northern College of Music (RNCM)
Manchester
09.2019 - 01.2025

A-Levels - German, Psychology, Photography & Music

Huntington Sixth Form
York
09.2016 - 09.2018

Skills

  • Strong customer service and communication skills
  • Confident public speaker and group facilitator
  • Experience working with children, families and diverse groups
  • Event hosting and creative workshop facilitation
  • Comfortable working in busy, fast-paced environments
  • Experience handling bookings, scheduling and administrative tasks
  • Team player with strong interpersonal skills

Websites

References

References available upon request.

Performance & Creative Highlights

  • Performed with English National Opera
  • Young Artist at Clonter Opera Theatre
  • Performed in major venues including the Royal Albert Hall and Bridgewater Hall
  • Tour guide and community arts organiser with experience hosting creative and cultural events

Affiliations

  • Outside of work, I enjoy live music, creative writing, poetry events and community arts projects. I have a strong interest in museums, local history and cultural storytelling, and regularly organise and host creative events including workshops, poetry evenings and interdisciplinary performances. I also enjoy fashion and visual culture, exploring cafés and independent creative spaces, and creating digital content centred around music, performance and personal style.

Accomplishments

I am a graduate of the Royal Northern College of Music (2019-2025), where I developed a strong foundation as a classical vocalist and performer. During my training, I performed with the English National Opera and was a Young Artist at Clonter Opera Theatre, gaining professional experience in operatic and staged performance contexts.

I have been selected to perform at the Berlin OpernFest with the Berlin Opera Academy (2026), and have appeared internationally at prestigious venues including the Musikverein and the Elbphilharmonie, working with ensembles conducted by Wayne Marshall. In the UK, I have performed at major venues such as the Royal Albert Hall and Bridgewater Hall.

My stage experience includes principal roles such as Adele in Die Fledermaus with York Opera and the protagonist role in Kevin! The Musical at the Edinburgh Festival Fringe. Alongside classical work, I have been actively involved in Manchester’s independent arts and spoken word scene as both a performer and organiser.

I have also been featured in media including BBC Radio Manchester and independent arts publications such as Gravy Magazine, reflecting my broader engagement with contemporary performance and cultural spaces.

Languages

English
Native
German
Advanced
Italian
Intermediate
Dutch
Elementary

Timeline

Food Tour Guide

Manchester Bites
01.2024 - 05.2026

Performing Arts Teacher

Stagecoach Performing Arts
01.2023 - 01.2025

Hospitality Team Member

Hawksmoor
01.2023 - 01.2024

Workshop Leader

Time Out Group
01.2023 - 01.2024

Hospitality Team Member

Six by Nico
01.2022 - 01.2023

Assistant General Manager

Pottery Corner
08.2021 - 06.2026

BMus - Vocal Studies, Classical Performance

Royal Northern College of Music (RNCM)
09.2019 - 01.2025

A-Levels - German, Psychology, Photography & Music

Huntington Sixth Form
09.2016 - 09.2018
Elena Whiteley