Elena Ricci
Summary
Multi-talented Project Coordinator successful at taking on diverse project tasks to accomplish tight deadlines. Hands-on people person and analytical problem solver with excellent communication, planning and decision making skills.
Overview
6
6
years of professional experience
Work history
Project coordinator
Inclusive Employers
London
2023.06 - Current
- Successfully oversaw the implementation of EDI initiatives aligned with the organisation's strategic plan by being part of the first anti-racism working group in the company, developed through co-production.
- Led the response to EDI-related inquiries from members and external stakeholders, fostering collaboration and support.
- Developed strong working relationships with internal and external stakeholders to facilitate collaboration and drive EDI initiatives forward.
- Supporting with assessing and moderating submissions of the Inclusive Employers Standard
- Supported the development and managed a multi-million pound project with a blue light service.
- Supported two project leads with developing a cultural awareness programme and an EDI gender programme through co-production.
Operations Executive
Indeed Flex
Birmingham, West Midlands
2022.07 - 2023.01
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Worked in a, fast-paced environment, constantly changing environment and was recognised by managers and directors as being a top-performer.
- Monitored and reviewed operational performance- improved business strategy to maximise productivity.
- Answered calls promptly resolving or escalating issues to maintain client satisfaction.
- Supported team members by sharing tools, templates, trackers and databases for effective team collaboration and knowledge sharing, offering additional training as required.
- Generated accurate end-of-month timesheet reports, rectifying discrepancies to maintain efficiency.
- Supported clients and agencies to maintain their staff satisfaction and retain talent.
- Remotely scheduled meetings between clients and candidates across multiple searches and different timezones.
- Communicated with C-level clients and candidates.
Operations Coordinator
Jamii
Wolverhampton, West Midlands
2020.12 - 2022.04
- Created website content strategy that increased customer retention by 30% and helped to cement company as a competitive black-owned-business.
- Drove channel and product growth by updating sale and productivity plug-ins on Wordpress.
- Recruited, interviewed and hired volunteers UK-wide to fill positions as social media assistants, PR assistants and brand ambassadors. This increased social media following from 5,000 followers to 30,000.
- Uncovered opportunities for programme improvement by soliciting staff feedback and evaluating volunteer performance.
- Acted as a point of contact for client and candidate queries, building rapport quickly with stakeholders, therefore helping to increase visibility of black-owned-businesses.
- Diary management of the volunteer and delivery team.
Trusts Fundraising Assistant
Muscular Dystrophy Uk
Southwark, London
2019.11 - 2020.03
- Data entry onto Raiser's Edge
- Checked through existing contact list of small charitable trusts and foundations to validate their addresses, charitable interests and application processes
- Facilitated the running of operations with 100% efficiency by acting as a cover to Fundraising Manager and Officer when necessary.
- Increased income by 30% by following up on historic pledges.
- Acted as first point of contact to potential donors, providing details and support online, by telephone and on social media channels.
- Secured £8000 in income in 3 months by skilfully completing 10 successful bids tailored to external bodies.
Team mentor
NCS
Wolverhampton, West Midlands
2019.06 - 2019.09
- Pastorally cared for a team of 12 young people, overseeing the health, safety and behaviour management of the group at all times, and worked alongside the youth programme leader
- Ensured engagement and participation of all young people, facilitated and delivered curriculum sessions to the team in an engaging and inspiring way
- Encouraged the team to develop life skills and their confidence
- Lead visits to a community partner and facilitated the team as they designed and delivered a successful and meaningful Social Action Project.
Funding Assistant
The National Lottery Community Fund
Birmingham, West Midlands
2019.04 - 2019.09
- Responsible for supporting effective grant-making, helping to ensure that customers have an excellent experience of the Fund
- Captured information from applicants and grant-holders using the Funding Management System
- Supported quality assurance and data validation processes by carrying out anti-fraud checks on 50 bank statements per day.
- Managed day-to-day admin, including file organisation, spreadsheet development and report writing.
- Worked on multiple administrative tasks concurrently.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Generated daily operations reports, presenting findings to key stakeholders and identifying targeted improvements.
- Completed assigned work within deadlines and to company standards.
Volunteer Project Implementor
International Citizen Service
Kou Loap, Cambodia
2018.10 - 2018.12
- Raised £800 through various fundraising events for VSO, an international development and human rights charity
- Managed a group of five people as part of the awareness team.
- Worked cross-culturally to engage members of the community on the importance of inclusive education whilst learning the national language, Khmer
- Successfully organised a community Careers day, managing 16 volunteers
- Successfully invited reproductive health NGOs to train teachers on the significance of breaking “period taboo”.
- Disseminated research findings to relevant organisations and bodies.
- Used available data to establish budgets and implanted controls to manage expenditure against targets.
- Coordinated and allocated resources for different research projects based on budgets, timelines and staffing requirements.
Education
Master of Science - Development Studies
London South Bank University
London11.2020
Bachelor of Arts - Spanish and Portuguese
University of Southampton
Southampton06.2019
Skills
- Knowledge of Microsoft products
- Excellent listening and communication skills
- Initiative
- Leadership
- Excellent team working
- Critical thinking
- File and data retrieval systems
- Detail-orientated
- Ability To Collaborate
- Data Management
- External Communications
- Maintenance
- Logistical Support
- Goals And Objectives
- International Relations
- Travel Itineraries
- Salesforce
- Administrative Support
- Administrative Skills
- Problem Solving
- Attention To Detail
- Administrative Tasks
- Project Documentation
- Scheduling Meetings
- Professional Telephone Manner
- Self-Starter
- Management
Languages
Italian
Native language
Italian
Native
Spanish
Master or proficient
C2
Portuguese
Upper intermediate
B2
References
References available upon request.
Timeline
Project coordinator
Inclusive Employers
2023.06 - Current
Operations Executive
Indeed Flex
2022.07 - 2023.01
Operations Coordinator
Jamii
2020.12 - 2022.04
Trusts Fundraising Assistant
Muscular Dystrophy Uk
2019.11 - 2020.03
Team mentor
NCS
2019.06 - 2019.09
Funding Assistant
The National Lottery Community Fund
2019.04 - 2019.09
Volunteer Project Implementor
International Citizen Service
2018.10 - 2018.12
Master of Science - Development Studies
London South Bank University
Bachelor of Arts - Spanish and Portuguese
University of Southampton